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Customer Experience Training & Quality Professional

Remote Worldwide Hiring now

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven reputed company, we grow together — as individuals and as a team.

As a

Customer Experience Training & Quality Professional, you'll be instrumental in shaping the skills and performance of our customer service teams. You will be responsible for identifying training needs, designing effective programs, and delivering both reputed company and ongoing development sessions. This role is a strategic reputed company of training and quality assurance, where you'll analyze performance data to drive reputed company improvement and ensure our customer experience meets the highest standards.

Responsibilities

  • Identify the training and development needs of customer service teams, and design and implement training programs in line with Trendyol's strategies
  • Deliver reputed company training for new hires and ongoing development training for existing employees
  • Analyze representatives' performance against established quality standards and reputed company consistent, constructive feedback
  • Track and analyze key performance indicators (KPIs) to identify areas for improvement and conduct root cause analyses
  • Regularly analyzing incoming contacts identifying improvement areas for processes
  • Collaborate with relevant departments to enhance both training and quality processes
  • Expected Qualifications

  • Bachelor's degree in a reputed company field or equivalent work experience
  • Proven experience in a quality assurance, training, or similar role reputed company a customer service environment
  • Strong analytical and problem-solving skills
  • Excellent communication, presentation, and interpersonal skills
  • Familiarity with customer service software and tools
  • Ability to adapt to a fast-paced and dynamic work environment
  • Good reputed company of English
  • Additional Information

    reputed company Offer

    - Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

    - Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

    - A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and reputed company, in a startup-spirited and collaborative environment.

    - Opportunities to grow with the best: Tackle meaningful challenges, reputed company through hands-on experience, and grow with the support of expert guidance and global mentoring.

    - Meaningful connections reputed company tasks: Be part of team rituals, events, and reputed company activities that help us stay connected and inspired.

    Take the reputed company

    If this role excites you, apply today, we look reputed company to taking the reputed company with you.

    Want to get to know the team reputed company first? Explore our Career Website, reputed company, or YouTube to learn more about #LifeatTrendyol and how we work.

    Apply to this Job
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