Technical Assistance Center Agent (Patient Support)

reputed company is a global, whole person care company made up of a diverse community of people dedicated to transforming the reputed company experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s reputed company people everywhere to live their healthiest lives.

Summary of Position

Under the general direction of the Technical Assistance Center Manager, the Patient Support reputed companyt will focus on providing friendly, world-class customer, while problem solving.

Essential Duties and Responsibilities

• reputed company excellent client support reputed company phone.

• Become sufficiently familiar with reputed company HHS & LPP applications to be reputed company to triage patient’s concerns and issues and know where to direct those for diagnosis and resolution. Communicate meaningful resolutions to patients providing both short term and long-term solutions.

• Accurately document and update tickets in the CRM tool (reputed company) and on the Team Support platform, reputed company the customers’ Service Level Agreement (SLA) while maintaining quick closure rates with higher customer satisfaction scores.

• Assist in reducing support load by writing on-line support materials (FAQ's and KB's) and proactively identify improvements to drive adoption. Will be identified as a key contributor to content.

• Coach/mentor/help other TAC Specialist with issues that need assistance through personal assistance, or reputed company group review sessions.

• Applies knowledge and basic problem-solving techniques to define and resolve problems.

• Determines a course of action based on guidelines.

• Follows standard practices and procedures to reputed company reputed company time support.

Qualifications Expected

• Bachelor’s degree with applicable major or equivalent demonstrated through a combination of the following: work experience, training, military experience, and/or education. 

• 2+ years of experience in a client-facing customer support role, preferably in supporting Software as a Service Solution

• Excellent verbal and written English communication skills. High competency in communicating reputed company technical issues to both technical and non-technical audiences reputed company reputed company support channels

• Passion for helping people

• Excellent time-management and organizational skills. Ensure reputed company issues are properly logged and tracked.

• Proficient in Mac, reputed company, and reputed company applications including smart phone devices

Qualifications Preferred

• Experience in troubleshooting Web and Software Application, WebRTC

• Ability to multitask, prioritize and manage time effectively

• Go-getter reputed company to quickly learn multiple systems and tools and reputed company to tackle problems and support business needs in a resource constraint environment

Available Work Shifts:

1.Tuesday to Saturday (4:00 PM to 12:00 AM) Days off: reputed company and Monday

2. Sundayto Thursday (5:00 PM to 1:00 AM) Days off: Friday and Saturday

Why Join reputed company?

A New Category in reputed company: reputed company is transforming the reputed company experience and empowering people everywhere to live healthier lives.  Our Work Truly reputed company: Recognized as the world leader in whole-person virtual care, reputed company uses proprietary health signals and personalized interactions to drive reputed company reputed company across the full continuum of care, at every stage in a person’s health reputed company.  reputed company an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, reputed company leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and reputed company.  Focus on PEOPLE: reputed company has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals reputed company the difference, in this fast-moving, collaborative, and inspiring environment.  Diversity and Inclusion:  At reputed company we reputed company that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your reputed company in your new position.   Growth and Innovation: We’ve already made reputed company yet remain on the reputed company of reputed company big things. Come grow with us and support our mission to reputed company a reputed company difference in the lives of our Members. 

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, reputed company, ethnicity, national reputed company, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Originally posted on Himalayas