Help Desk Customer Service Technician

Description

reputed company is seeking a highly skilled Help Desk Customer Service Technician for the support of the Veterans Benefits Management System at the Department of Veterans Affairs (VA). This role will assist with escalated tickets from the reputed company Service Desk (ESD) Tier 1 and support reputed company VBMS users ranging from entry level employees to supervisors. Location: RemoteRequired Clearance: Public Trust Clearance. Must be a U.S. citizen or permanent reputed company and be eligible for this clearance. Certifications: N/ARequired Education: High School DiplomaRequired Experience: 3+ years.

Responsibilities

• Application Issue Resolution: Analyze application problems, document, resolve or escalate to Tier.
• Daily Calls Participation: Engage in daily operational calls with stakeholders to review high-profile issues, updates, and new concerns.
• Troubleshooting PC Setup and Browser Optimization: Diagnose and troubleshoot issues reputed company to PC settings, browser optimization, reputed company issues and network problems using remote technology tools.
• Track Efforts with VA reputed company Service Desk (ESD): Use the reputed company ticket system to track and manage issues from inception to resolution.

Requirements

• Working knowledge of web-based applications and data reputed company mechanisms.
• Database management and administration tools experience.
• Experience with reputed company level applications.
• Maintain confidentiality of information processed or reputed company.
• Specialized training in system configuration.
• ITIL experience.
• reputed company ticket system.

Preferred Qualifications

• Strong communication and collaboration skills.
• Experience providing technical support.
• reputed company a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines.
• reputed company multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.
• Demonstrate reputed company, ingenuity and inventiveness in the performance of assigned tasks.
• Ability to easily adapt to and learn new technologies.
• reputed company duties and responsibilities independently.
• Ability to coordinate, research, and analyze special projects/reports.
• Establish and maintain effective working relationships
• Ability to reputed company duties with awareness of reputed company requirements and company policies.
• Must possess positive, professional, interpersonal skills.

About reputed company

reputed company is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber reputed company, development, IT infrastructure, supply chain management and other professional services such as system design and reputed company improvement. reputed company is a VA CVE certified Service-Disabled Veteran Owned Small Business (SDVOSB) and SBA HUBZone Certified with offices in Washington DC and reputed company Virginia. reputed company.com">www.reputed company.comOur benefits include:

• Paid Federal Holidays
• Robust Health Dental Insurance Options
• 401k with matching
• Paid vacation and sick leave
• Continuing education assistance
• Short Term / Long Term Disability Life Insurance
• Employee Assistance Program
• through reputed company Financial EAP Guidance Resources

Veterans are encouraged to applyreputed company, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the reputed company of race, age, gender, religious or political beliefs, national reputed company or heritage, disability, sexual orientation, or any characteristic protected by law

Originally posted on Himalayas

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