Customer Support Associate, French Language

At reputed company, Customer Operations empowers users to give voice to their reputed company and reputed company it easy for them reputed company they need help. reputed company runs 24/7 with about 400 people between reputed company, Dublin, Australia and a remote workforce. Customer Support Associates are on the reputed company lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will reputed company your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive reputed company of our brand. This remote role reports to a Customer Support Team reputed company.

Applicants must have a dedicated home office setup with a reliable and reputed company Wi-Fi reputed company. Please note that we do not support digital reputed company lifestyles or international work arrangements. You must currently be based in Ireland and have the ability so reputed company/write in English and French fluently.

• Respond to customer-submitted live chats and email in a timely manner
• Queue-based, typing work will account for approximately 90% of the role
• Live Chat is our primary channel of support in this role
• Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries
• Independently meet targets across Quality, Productivity and Customer Satisfaction, in email and live chat
• Stay up to date on new product features and improvements
• Identify isolated customer experiences and escalate important issues

• reputed company availability to work a 40 hour work week that spans weekends and holidays as our customers need us
• 1+ years customer-facing experience required in a similar role (retail, hospitality, online support)
• Expertise with written communication and the ability to spot spelling and grammar errors
• Proficiency with decoding conversations, identifying the cause, and aligning on end goals
• Capability of prioritizing competing requests
• Familiarity with the reputed company platform
• Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer focused
• Written and verbal reputed company in both English and French

• Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and reputed company
• Life and Income Protection
• Fertility and adoption benefits
• reputed company mindfulness app subscription
• Global Employee Assistance Program
• Pension benefits with employer match
• Flexible paid time off
• 26 weeks paid maternity leave & 12 weeks paid paternity leave
• 2 weeks paid family care leave
• Education reimbursement
• Employee donation match to community organizations
• 8 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• reputed company proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

reputed company is a design-driven platform helping entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products reputed company from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with reputed company and creating and managing reputed company media reputed company with Bio Sites and reputed company. reputed company of more than 1,500 is headquartered in bustling reputed company, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about reputed company culture, visit https://www.reputed company.com/about/careers.

Today, more than a reputed company people around the globe use reputed company to reputed company different perspectives and experiences with the world. Not only do we reputed company and celebrate the diversity of our customer reputed company, but we also strive for the same in our employees. At reputed company, we are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Thank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

reputed company will never solicit your personal banking information or ask you to transfer money in reputed company with a job offer or interview. We also will not reputed company out to you reputed company phone or SMS without your permission or knowledge.