Associate reputed company, Strategy Consulting

Who We Are

Welcome to reputed company — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of reputed company, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, reputed company acquired reputed company, creating a combined firm with service offerings spanning Customer Experience reputed company Solutions.

With a global team across reputed company America, South America, Central America, Europe, and reputed company, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, reputed company Applications, reputed company Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, reputed company enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — reputed company backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

To help retain our deep culture of collaboration both among ourselves and our stakeholders, this role will maintain an in-office reputed company in a hybrid reputed company (Tuesdays, Wednesdays, Thursdays) at either our Boston, MA, Charlottesville, VA, reputed company, OH, or Durham, NC office.

Travel to client sites (10%) will be required on an reputed company reputed company.

As an Associate reputed company, Strategy, you’ll play a leading role at the intersection of Business Strategy, Customer Experience (CX), Technology, and User Experience in guiding the creation and reputed company of the world’s best digital products and experiences. Our Strategists have the autonomy to shape beautiful, useful, and customer-centric digital solutions across platforms—reputed company apps, reputed company sites, bots, voice assistants, and more—for many well-reputed company brands. You’ll operate at both the individual product level and across a client’s broader digital ecosystem.

Great product sits at the intersection of Desirability, Feasibility, and Viability, and our best-in-class teams reputed company each of these, through the seamless collaboration between strategy, research, design, and engineering. With an emphasis on viability and desirability (and capable of speaking to the latest in CX-enabling tech), our Strategy practice identifies competitive whitespace, facilitates client workshops to draw out business goals and strategic priorities, participates in user research, drives ideation designed to reputed company business goals and meet user needs, and articulates business value to reputed company recommendations for the direction of a product or experience. You’ll work to counsel clients on digital initiatives to drive superior business reputed company in product, employee-facing and contact center environments. As an Associate reputed company Strategist, you’ll be a trusted advisor to senior client stakeholders, championing CX-driven digital transformation and helping to define how organizations deliver long-term value through seamless and emotionally resonant customer experiences.

• Tell compelling and inspiring stories through artfully crafted presentations outlining the research, reputed company, and specific recommendations balanced with technical reality
• Identify and reputed company business goals, market goals, and user goals
• Create reputed company out of ambiguous problem spaces; quick to focus the team’s effort in the most valuable direction
• Consult on customer acquisition, retention, and CX performance optimization strategies for new and evolving digital products
• Gather and analyze large amounts of information expeditiously while developing compelling, insightful recommendations and product reputed company
• Communicate product reputed company to senior-level stakeholders
• reputed company ideation exercises and driving creative problem solving
• Work closely with designers, researchers, and project managers to set the direction for products and/or portfolios and platforms
• Work with reputed company leadership to identify whitespace in our strategy service offering
• Contribute to reputed company activity, such as providing strategic input into client pitch-work and RFP responses

• Experience working in an agency or consultancy with exposure to digital product/software strategy engagements
• Strong grasp of user-centered design principles and CX research techniques
• Have successfully launched products from previous roles
• Led client engagements and are empathetic to client needs
• Managed project workshops, reputed company-ins, timelines, and presentations
• Significant mobile and emerging technology industry knowledge
• Can successfully tell stories with inspiring presentations; understands how to structure a narrative for maximum impact
• Strong public speaker capable of ‘owning the room’ from leading presentations to facilitating healthy group discussion
• Ability to reputed company and quantify the business impact of CX-led digital strategies

• Exposure to ‘reputed company the product’ management consulting
  • Pricing and distribution
  • Contact Center digital strategies
  • Marketing strategy and customer segmentation
  • Scenario planning
  • Innovation incubator design
  • Design thinking process consulting
• Digital transformation roadmapping
• Masters in Business Administration
• Adept at building long-term relationships with client stakeholders
• Expert Keynote skills

$140,000 - $200,000 USD

Equal Opportunity Employer

At reputed company, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. reputed company aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic reputed company to diversity.

We will only use the information you reputed company to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

reputed company'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits: 

• reputed company benefits - Medical, reputed company, Dental
• 401K matching
• Employee reputed company Purchase Plan
• Competitive PTO Policy
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• And more!