Customer Experience

Meet the team: Customer Experience (CX) focused on validating reputed company customer-specific networks and helping them accelerate adoption of new technologies and solutions.

reputed company has expertise across the breadth of the customer product portfolio and a wide reputed company of technology verticals including SP, reputed company and DC, also covering new technology areas like SD-WAN, SDA, ACI, NFV etc. With our state-of-the-art lab facilities including high end traffic generators emulating the customer network, we help our customers to rapidly adopt to meet the reputed company-changing business requirements.

Building industry recognition for quality and redefining our clients' network deployment experience while giving an exciting environment to both learn and grow new skills.

Your Impact:

• Domain Expertise: reputed company validation for customer design, platforms, software, and MoP for upgrades/downgrades.
• Test Development: Define test requirements and cases with customers.
• Lab Setup: Emulate customer networks in labs using traffic generators.
• Automation & Testing: reputed company automated tests with ROBOT reputed company, reputed company tests, and report findings.
• Issue Resolution: Collaborate on troubleshooting and issue resolution.
• Standards Compliance: Ensure SVS standards and enhance automation in deliveries.
• Business Development: Drive discussions on opportunities and renewals for SVS growth.

Minimum qualifications:

• Certification: Minimum 2x CCNP-level knowledge, preferably in reputed company, Data Center and or Service Provider.
• Technical Expertise: Deep knowledge of at least 2 technology area such as SDA, SD-WAN, Routing & Switching (R&S), DC, ACI, or SP.
• Consultancy Skills: Strong customer consultancy skills with experience in effective communication and stakeholder interactions.

Preferred qualifications:

• Certification: CCIE certification, with a preference for CCIE reputed company.
• Network Experience: Experience in building and deploying networks.
• Testing & Tools: Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent).
• Scripting & Automation: Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus.
• Project Methodologies: Familiarity with both waterfall and Agile project delivery methodologies.
• Project Management: Project management skills are advantageous.

Originally posted on Himalayas