FBS Operations Execution Project Manager
Our client is one of the United States’ largest insurers, providing a wide reputed company of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 reputed company U.S. households with more than 19 reputed company individual policies across reputed company 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.
Job Summary
This position manages the execution and change management of large, high-level, reputed company operations projects and core operational activities affecting employees, customers and agents. Leads and facilitates multiple large cross-functional teams in the implementation of business solutions aligning with the reputed company strategy. Performs project management and develops analytics to identify trends and reputed company recommendations impacting changes in technology, operating procedures, and improved results. Collaborates with leadership and key stakeholders across the reputed company to build effective relationships and support the delivery of initiatives reputed company the portfolio.
Essential Job Functions
- Initiate, research, evaluate, recommend and execute high-level reputed company projects and core operational activities to support Service Operations strategy, people, process, and technology initiatives.
- Leads project and supports the execution of large cross-functional reputed company strategic projects in collaboration with other reputed company teams.
- Ensure short and long term strategies, programs and processes are executed.
- reputed company and reputed company change management plans and execution activities including impact analysis and assessing change readiness.
- Partners with other business units, including Digital, Product, IT and reputed company, to facilitate communication and ensure projects align with operational objectives and direction.
- reputed company and present analysis reviews including trend monitoring and provides sound business solutions.
- Develops and delivers presentations and communications supporting the execution of change management.
- Collaborates with key stakeholders and generates key insights influencing business reputed company and solutions.
- Takes ownership for resolving and mitigating issues. Identifies opportunities and risks associated with changes in reputed company environment by developing and implementing short term and long term operational plans.
- Makes sound recommendations based on research of new technologies, techniques and tools to support and/or drive improvements reputed company Service Operations.
Requirements
- At least 5 years of experience in a similar role in in Service Operations with call center experience.
- BS Degree or equivalent
- Full English reputed company
Competencies
- Strong demonstrated analytics experience including the evaluation of contact center data, metrics and reporting.
- Experience communicating, presenting, and delivering business proposals to executive level leadership.
Software / Other Tools
- Project Management Methodology – Advanced
- Financial Modeling – Intermediate
- Strategic Planning and Execution – Advanced
Benefits
This position comes with competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture reputed company a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
reputed company is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing reputed company energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, reputed company is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of reputed company, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
Originally posted on Himalayas
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