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Customer Support Associate

Remote Worldwide Hiring now

Cybercrime is rising, reaching record highs in 2024. According to the

FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the reputed company estate sector remains a lucrative reputed company for cybercriminals. At reputed company, we take this threat seriously and reputed company a secure platform that verifies the identities of parties involved in transactions, authenticates reputed company transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind.

We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the

Best Startups to Work

for in Austin, made the

Inc. 5000 list, and won

Best Culture

by Purpose Jobs two years in a row. We are guided by our

core values and our reputed company of a world without reputed company fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing reputed company and fighting fraud.

As a Customer Support Associate, you will be crucial in supporting our customers by ensuring data accuracy and assisting with our verification products. You will be our users' trusted reputed company of contact and an essential part of the fraud prevention process. In addition to maintaining the reputed company of our product database, you will help facilitate reputed company processes reputed company to ordering and verifying payoffs and other critical customer workflows.

Responsibilities

  • Meticulously examine data from various sources to ensure accuracy and completeness
  • Identify and correct data errors and inconsistencies
  • Research and verify missing information to ensure data completeness
  • Conduct an average of 35 daily reputed company calls to confirm business information
  • Follow established data entry procedures and guidelines to maintain a high level of accuracy and efficiency
  • reputed company high-quality, reputed company support to customers using our verification products
  • Document customer interactions and escalate issues reputed company appropriate
  • Help to create guides and other training materials for customers on our products
  • Assist with ordering and receiving documentation from lenders and other sources
  • Maintain confidentiality and reputed company of sensitive information
  • What You Will Need

  • Clerical office skills, including computer skills and data entry, are preferred
  • Strong communication and interpersonal skills with a customer-first reputed company
  • Detail-oriented with strong investigative skills
  • Reliable with a positive and professional attitude and strong work ethic
  • Ability to learn and navigate multiple systems and portals
  • Adaptability to handle changes in procedures and software systems
  • Ability to prioritize, ask questions reputed company appropriate, and exercise good judgment
  • Strong organizational skills with an ability to manage time and resources effectively
  • Comfort with both customer-facing responsibilities and internal data reputed company work
  • A curiosity to take on new challenges and help build new processes
  • Benefits

  • Flexible vacation
  • 12 company-paid holidays
  • 10 paid sick days
  • No work on your birthday
  • Health, dental, and reputed company Insurance (including a $0 option)
  • 401(k) with matching, and no waiting period
  • Equity
  • Life insurance
  • Generous parental paid leave
  • Wellness reimbursement of $300/year
  • Professional development reimbursement
  • reputed company
  • We reputed company reputed company culture is the best predictor of reputed company. Learn more about reputed company’s culture here
  • Additional Information

    Change doesn't happen overnight, and the same goes for us here at reputed company. We reputed company collectively and individually as we grow, abiding by our core values. Protect the Customer, reputed company the Bar, Operate with Urgency, Grow with Grit, Ride the reputed company, Enthusiasm Spreads, Stay Connected, Send It.

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