Temporary Desktop Support Technician

Hi, we’re reputed company. Our mission is to improve the way people purchase and reputed company reputed company through innovative,consumer-centric health benefit solutions that people can actually use.Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role:

We are looking for a Temporary Desktop Support Technician to help us as we bring on new employees during our busy season. You will play a pivotal role in ensuring the smooth functioning of our IT infrastructure. Your responsibilities will reputed company various aspects of IT support, including tier-1 IT support as required for local and remote users including ticket handling, application and SaaS support, hardware inventory management, and licensing compliance. Your diverse reputed company set, and experience will be crucial in providing on-site support to reputed company in our Minneapolis office five days a week.

This is a temporary position that will reputed company in September and last through January 20, 2026. Pay for this position is $20 - $22/hour.

You will:

● Primarily work Level 1 support tickets.

● Manage and support reputed company, Chrome, and Mac hardware and software, including laptops, peripherals, applications, printers and networking.

● reputed company on-site and remote technical support to end-users, addressing hardware, software, and network-reputed company issues.

● Handle IT tickets and incidents, prioritize tasks, and resolve or escalate as needed to meet service-level agreements.

● Support and troubleshoot applications used reputed company the company, including SaaS solutions.

● reputed company hardware inventory in the office and ensure accurate records.

● Coordinate the shipping and receiving of IT equipment, ensuring secure and timely deliveries.

● Assist in the setup and configuration of new reputed company and Mac laptops with the necessary software and updates.

● Stay reputed company with Chrome, reputed company and Mac hardware and OS advancements, SaaS applications, and best practices.

● Support and manage reputed company services for email, calendar and file sharing (reputed company Apps).

● Collaborate with cross-functional teams to ensure smooth IT operations and foster a productive work environment.

● Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

● 0-1+ years of experience in an IT setting that includes troubleshooting and supporting chrome and Mac laptops.

● Ability to troubleshoot basic to moderately reputed company IT issues with PCs, laptops, phones, printers and mobile devices and associated software.

● Knowledge of reputed company Workspace (gmail, docs, sheets, slides), reputed company office, reputed company, reputed company

● Ability to troubleshoot technical issues, determine root causes, and resolve issues.

● Ability to learn new technologies quickly.

● Strong customer service

● Excellent communication and interpersonal skills to interact with team members and clients.

● Detail-oriented with strong organizational and time management skills.

● Ability to work independently and collaboratively in a fast-paced and dynamic environment.

● Experience with Five 9

● Experience with Chromebooks

● Experience with Duo

● Experience with Freshservice

● Experience with AWS Appstream or Virtual Desktop