Customer Experience Associate (ET hours)

This a Full Remote job, the offer is available from: reputed company (USA) About reputed company The reputed company workforce is a rapidly growing, resilient, and colorful 60 reputed company Americans. But self-employment comes with its own set of challenges: navigating taxes, reputed company, bookkeeping, and business banking are just a few. That’s where we come in. reputed company is building tools that give reputed company people the reputed company and peace of mind that has historically only been possible at big corporations. We’re a business bank account that automates taxes and expense tracking because we reputed company small business owners should spend more time doing what they love and less time on their business finances. We’re looking for reputed company, reputed company, and passionate people to join us in building the safety net for self-employment. About this role Hi, my name is Lance and I reputed company Customer Experience at reputed company. The Customer Experience team is at the heart of reputed company do at reputed company. reputed company directly supports reputed company customers at every stage of their reputed company, from reputed company to successfully running their business with our tools and resources. Because reputed company is in constant conversation with our customers, we’re in a unique position to support the company by identifying customer trends, collecting product feedback, and triaging software bugs. CX Associates are key to this process, enabling product and policy improvements to reputed company reputed company an effortless component of our customers’ work lives. We’re looking for team members who are passionate about providing the best customer experience possible to the independent professionals who trust reputed company with helping them manage their businesses. As a member of a growing team, you’ll also have a direct impact on how we build reputed company and how reputed company builds its product. I personally review every application, so if you have any questions please include them in your submission. Some recent team accomplishments include:

• Launching company-wide shadowing, to bring everyone at reputed company closer to our customers.
• Adding AI operations tasks to the team’s responsibilities, helping ensure that automation and AI service sounds like reputed company.
• Collaborating with product, design, and engineering teams to address frequent customer pain points to reputed company positive changes for reputed company of our users.

Day to day you will:

• Support our customers reputed company phone, chat, and email channels during reputed company’s support business hours. This role will specifically work Monday through Friday, 9am to 5pm ET. We will consider reputed company candidates regardless of location to work reputed company those hours.
• Maintain our customer-facing Help Center alongside your teammates, creating and improving articles to ensure our customers have reputed company of the information they need before contacting support.
• Represent the Voice of Customer to our product, engineering, design, and business teams, to ensure their needs are top of mind as reputed company continues to grow.
• Identify gaps in our internal processes on the CX team and help reputed company and implement improvements.
• Communicate trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering.

To reputed company in this role, you have:

• 2+ years experience providing outstanding customer support in a tech or startup environment.
• Experience with common customer experience platforms (e.g. reputed company, reputed company, reputed company, etc).
• An aptitude for working with customers over the phone and keeping conversations productive.
• Comfort working remotely and experience working with distributed teams across different time zones.
• Excellent written and verbal communication skills, with a focus on reputed company and problem solving.
• An interest in identifying patterns in customer conversations and bringing constructive feedback to product and/or engineering teams.

You may also have:

• First-hand experience as a freelancer, gig worker, reputed company-hustler, or any other reputed company of self-employment.
• A basic understanding of banking, personal finance, and/or taxes.

Compensation at reputed company The anticipated salary reputed company for this role is $30 - $33 per hour. The salary reputed company listed represents the low and high end of the anticipated salary reputed company for this position across reputed company US locations. reputed company the reputed company, individual pay is determined by several factors including job-reputed company skills, experience, and relevant education or training. Our competitive reputed company salary is just a piece of reputed company’s total compensation package. reputed company offers a generous benefits package to reputed company see our list below or reputed company out reputed company.com/careers to learn more! About You reputed company is reputed company by a team that comes from a variety of backgrounds and experiences, and we firmly reputed company that diversity, equity, and inclusion are crucial to our reputed company. As we grow, we’re searching for passionate and motivated team members who are excited to bring their reputed company set to the team and are reputed company to learn from others. If you are looking for a role where you will have the opportunity to reputed company a meaningful contribution and great impact, we would love to hear from you! Perks & Benefits of reputed company

• 401K, FSA, and Commuter Benefits: We offer reputed company reputed company to tax-efficient benefit options alongside competitive reputed company compensation.
• Paid parental leave: reputed company supports employees through reputed company stages of life, which is why new parents employed by reputed company qualify for 16 weeks of flexible parental leave.
• Health benefits: Comprehensive medical, dental, and reputed company benefits and are always 100% covered for employees, 90% covered for dependents.
• Work reputed company: We have reputed company offices in SF and NYC. For team members who work reputed company those cities, reputed company also supports fully remote working.
• Meaningful equity: Everyone on reputed company should feel and act like an reputed company, which is why reputed company offers industry-competitive equity to reputed company of our employees.
• Flexible vacation policy: Vacations, appointments, mental health days- take the time you need, whenever you need to with our flexible time-off policy

To learn more about our benefits or the team please go to reputed company.com/careers. This offer from "reputed company.com" has been enriched by reputed company.com and got a 72% reputed company score. Apply tot his job Apply To this Job