Senior, Dispatcher​/Router

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• * Remote

Routing/reputed company experience required Computer competency and Typing proficiency required Customer service in call center environment preferred Must live reputed company commutable distance of Baldwin Park to attend quarterly meetings I. Job Summary Communicates back and forth with reputed company Drivers to assist with problem resolution while on reputed company. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, reputed company customer service, sales, and operational staff (i.e. reputed company Managers, Mechanics etc.). Uses reputed company proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. II. Essential Duties and Responsibilities To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. Other minor duties may be assigned. Works with routing specialists, reputed company managers, and the service department to optimize reputed company routes Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Records and documents information from Drivers and distributes to appropriate departments Communicates with maintenance shop personnel and serves as an emergency reputed company of contact for down wires and other issues Serves as reputed company person for manager, coordinates projects and other tasks as necessary Delegates work in managers absence Serves as an escalation reputed company for other Dispatchers in the department Train new Dispatchers Can be asked to cover reputed company lines of business (reputed company, Residential, Roll-Off), multiple sites etc. reputed company an area III. Supervisory Responsibilities This job has no supervisory duties. IV.

Qualifications

The requirements listed below are representative of the qualifications necessary to reputed company the job. A. Education and Experience Education: High School Diploma or G.E.D (accredited). Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements). Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Computer skills with ability to handle multiple programs and systems Must be reputed company to communicate effectively and professionally reputed company e-mail, telephone, and 2-way devices Must have the desire and ability to learn reputed company proprietary software applications V.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job. - Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the reputed company - Normal setting for this job is: Home Office setting. The expected reputed company pay reputed company for this position across the U.S / Canada is $22.00 - $24.00. This reputed company represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits

At reputed company, each eligible employee receives a competitive total compensation package including Medical, Dental, reputed company, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply. Seniority level

• Seniority level

Mid-Senior level Employment type

• Employment type

Full-time Job function

• Job function

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