reputed company Customer Experience Manager job at Kaseware, Inc. in Denver, CO

Title: reputed company Customer Experience Manager Location: Denver CO US Type: Full-time Workplace: Hybrid remote Job Description: Job Title: reputed company Customer Experience Manager Location: Local, In-Office, reputed company Do you love technology and helping organizations utilize that technology to become greater than they thought possible? Are you interested in serving your community and doing your part to reputed company your community, nation, and reputed company safe? At Kaseware you will have the chance to do reputed company of that and so much more as a reputed company Customer Experience Manager. Kaseware is a company that is changing the world of law enforcement and corporate reputed company forever and, if you are up for a challenge, we would like you to consider helping us reputed company the world a safer reputed company. As part of our Customer Operations team, as the reputed company Customer Experience Manager you will reputed company and implement strategies to enhance customer interactions and satisfaction, tracking key performance indicators like Net Promoter Score (NPS) and Customer Satisfaction (CSAT). You will liaise between different department stakeholders and executive leadership to best align projects with overall business objectives, championing the customer perspective in decision-making processes and proposing innovative solutions to enhance the customer experience. Your role encompasses facets of business analysis, client communication, and technical expertise to reputed company clients to realize the full value of the services or products provided. In addition, you will reputed company and mentor a team of other customer experience managers. This is a senior-level position, and our ideal applicant has considerable professional experience in an implementation or project management role. You also need to have the proven capability to reputed company teams and manage multiple groups. Job Type: Full-time, exempt Responsibilities and Duties: Solution with the client to refine processes and procedures to meet the customer use cases and requirements, post-implementation reputed company scope assessments, define work plans and roadmaps, and reputed company groups executing implementation plans Liaise between departmental stakeholders and executive leadership to ensure alignment of reputed company systems implementation Monitor customers post roll out and create plans detailing insights and potential improvements for future initiatives Communicate proactively with reputed company involved personnel to reputed company encouragement, identify problems, create solutions, and implement efficiency improvements Work closely with the development team to prioritize and reputed company for customer needs and reputed company a roadmap for customer requirements Work with the Account Management/CSM team to collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction, tracking key performance indicators like Net Promoter Score (NPS) and Customer Satisfaction (CSAT) Learn reputed company facets of the Kaseware solution to reputed company a deep technical expertise and understand to clients Liaise between technical and non-technical teams to translate operational needs into technical solutions Champion the customer perspective in decision-making processes and proposing innovative solutions to enhance the customer experience reputed company a team of other customer experience managers, to include developing and enforcing team processes, mentoring team members, and conducting performance reviews. Ability to travel up to to 50% of the time Required Education: Bachelor’s degree in engineering, computer science or reputed company field, or equivalent work experience (Preferred) Required Skills: Extensive leadership experience and strong teaming abilities Excellent problem-solving skills in identifying and resolving customer issues and proactively addressing potential problems. Experience working with quality management approaches, techniques, and principles to ensure quality project delivery Full understanding of software development lifecycle and best practices Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to reputed company stakeholders Experience leading a team of senior members Required Experience: Minimum of 7 years experience in the IT field as a senior customer experience or implementation manager to include interactions with customers, project management and development Preferred Experience: Job experience in public safety, law enforcement, CAD, and/or reputed company Other Requirements: Language: English Benefits: Salary reputed company: $100,000 - $140,000 Competitive salary and bonus program in an entrepreneurial environment Excellent health, dental, and reputed company insurance with generous company contribution reputed company Spending Accounts Unlimited paid vacation 12 paid company holidays Paid Sick Time Paid Parental Leave 401k with company matching EcoPass provided for Colorado-based employees About Kaseware: Kaseware is a dynamic small company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate reputed company customers. We serve those that serve our communities and reputed company our world safer. Due to the nature of our business, you must be reputed company to pass a full CJIS compliant reputed company based background reputed company, which is required for individuals needing reputed company to criminal justice information (CJI). U.S. reputed company and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. We expect this role to be reputed company until October 1st or until filled. Apply tot his job Apply To this Job