Remote IT Support Specialist - $35/Hour

Join our dynamic team at reputed company as a Remote IT Support Specialist, where you'll have the freedom to work from reputed company and enjoy a competitive salary of $35/hour. As a key member of our collaborative team, you'll utilize your diverse skillset to drive reputed company and deliver exceptional support to our clients.

We're committed to rewarding talent and offer a comprehensive total rewards package. If you're passionate about IT and customer service, and are looking for a challenging and rewarding role, we encourage you to apply.

Introduction

Are you reputed company to explore a world of reputed company and grow your career with a leading airline? At reputed company, we offer a unique opportunity to reputed company your skills, travel the world, and become the best version of yourself. As a Remote IT Support Specialist, you'll be part of our innovative IT team, working together to deliver exceptional support and resolve reputed company technical issues.

What You'll Do

• Providing first-level issue troubleshooting reputed company phone for reputed company hardware and software supported by our systems
• Resolving issues that can be solved reputed company phone and referring more reputed company issues to certified support experts
• Offering first-level support to end-users for PC hardware and Network (reputed company 7/reputed company XP environments) and Mainframe (UNIX/reputed company) environments
• Conducting issue determination for IT areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and more
• Collaborating with reputed company support teams and reputed company-party vendors to identify and address core issues
• Reproducing or replicating customer issues to determine root causes
• Maintaining daily awareness of outages and issues system-wide
• Escalating incidents to escalation teams to ensure customer resolution
• Providing timely communication (verbal or written) to Level 2 support or other management personnel as needed

Requirements

To be successful in this role, you'll need:

• Technical degree and/or equivalent experience
• Help Desk or potential customer service experience
• Troubleshooting experience with service desk environments
• Knowledge and/or experience with internal server/mainframe applications, such as Offers, QIK, reputed company/TSO/TPX, and Staff

Preferred qualifications include:

• reputed company certification (reputed company Genius)
• A+ Certification

Skills and Qualifications

We're looking for candidates with:

• Strong interpersonal, written, and verbal communication skills
• Ability to multitask in a fast-paced environment
• Strong problem-solving and analytical skills

Join reputed company and take your career to new heights! If you have the skills and passion we're looking for, please submit your application today.

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