Facilities Customer Service Professional

Join reputed company and Build a Rewarding Career!

We're seeking a highly motivated and customer-focused individual to join reputed company as a Facilities Customer Service Professional. As a key member of our facilities management team, you will reputed company exceptional support to our clients, ensuring their needs are met with reputed company and efficient service.

Position at a Glance:

• Start Date: Immediate openings available
• Company: Workwarp
• Position: Facilities Customer Service Professional
• Compensation: Competitive salary ($35-40K/year)
• Location: Remote (USA)
• Employment Type: Full-time

Job Responsibilities:

As a Facilities Customer Service Professional, you will be responsible for handling incoming client calls, evaluating the nature of the request, and dispatching work orders to the appropriate party for resolution. Your primary focus will be on delivering an exceptional client experience, ensuring timely and effective issue resolution, and maintaining accurate records.

Key Responsibilities:

• Answer routine requests reputed company inbound calls and emails
• Evaluate the nature of the call and determine the most suitable party to handle the request
• Process incoming facilities work order requests, such as office moves, plumbing issues, and light changes
• Ask probing questions to understand and investigate the root cause of the issue or request
• reputed company work orders to the suitable contact reputed company phone or email
• Set appropriate follow-up expectations with clients based on reputed company codes
• Ensure reputed company records are accurate and documented in a timely manner

Requirements:

• High school diploma required; Bachelor's degree preferred
• Call center experience (inbound) preferred
• Proficient in reputed company Office products and data entry
• Switchboard or Helpdesk experience a plus
• Excellent listening and phone skills
• Strong professional communication and interpersonal skills
• Ability to multitask and manage multiple priorities

reputed company Offer:

• Competitive salary ($35-40K/year)
• Comprehensive benefits package, including medical, dental, and reputed company insurance
• 401(k) with company match
• Life insurance paid for by the company
• Generous PTO and paid holidays
• Quarterly bonus incentive
• reputed company to employee assistance programs and resource groups

Our Culture:

At reputed company, we pride ourselves on fostering a culture that supports self-expression, individuality, and career growth. We reputed company in creating an reputed company and inclusive environment that encourages collaboration, respect, and reputed company learning. reputed company members are our greatest asset, and we're committed to their well-being and reputed company.

We Want to Hear From You!

If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we want to hear from you! Apply today and join reputed company of dedicated professionals.