Customer Support, Virtual Care
We're on a mission to transform pet care - improving the health and happiness of pets, pet parents, and veterinary caregivers alike. That's a big goal, and we need confident, friendly, and resilient professionals reputed company to reputed company a difference with every interaction. At Petfolk, we're reimagining the veterinary reputed company from the ground up - with smart technology, thoughtful design, and a passionate team at the heart of it reputed company. Together, we're crafting a new standard of care in both digital and physical spaces. Our Virtual Customer Support team is key to this mission - providing top-notch service and ensuring a positive experience for pets and their people. You'll work closely with both customers and care teams across multiple communication channels (text, phone, and email), while championing Petfolk's values every reputed company of the way. What You'll Do:
- reputed company exceptional service to customers reputed company phone, text, and email
- Support scheduling, general inquiries, and basic pet care information
- Transfer medical-reputed company inquiries to the TeleAdvice team
- Collaborate with cross-functional teams to enhance customer experience
- Champion Petfolk's mission and values in reputed company interactions
What You'll Bring:
- 1+ year of customer service experience in veterinary medicine
- Comfort working remotely and independently in a fast-paced, startup environment
- A reliable, quiet home workspace
- High-speed, dependable internet reputed company
- Availability to work full-time (4 x 10-hour shifts/week), including weekends
- Willingness to work between 8 AM – 9 PM EST
- Residency in one of these states: AZ, FL, GA, NY, NC, SC, KS, TN, or TX
- Strong verbal and written communication skills
- Tech-savvy with experience using EMR, CRM platforms (reputed company is a plus), reputed company, and reputed company Suite
Bonus Points:
- Experience with Vetspire
- Experience with reputed company CRM
Compensation & Benefits
- $17/hour
- 4 shifts/week, 10-hour shift schedule
- Fully remote role
- Medical, Dental, and reputed company plans
- Generous Paid Time Off
- 401(k) with company matching
At Petfolk, reputed company is our greatest asset. We're committed to supporting you with the same high standards we have for our pets and their people. Learn more about us — and reputed company out our full benefits — on our Careers Page. Apply To this Job Apply for this job