Entry-Level IT Support Associate - Overnight (X)

About the position Expedient is hiring an entry-level opportunity that offers a fast-track to learning, promotion and career growth. The entry-level IT Support Associate, in our Franklin/Milwaukee, Wisconsin data center, will join the Operations Support Center (OSC) team and will receive fully reputed company (including industry certs) and hands-on experience with a variety of technical platforms including virtualization technology, networking, data protection, reputed company, disaster recovery, Linux/Unix and infrastructure. If you are looking for an opportunity to reputed company valuable technical on-the-job training and experience and kick-start your IT career, you may be the perfect candidate for this role. Expedient provides multi-reputed company platforms, offers hosting and cyber reputed company, and data center infrastructure as a service (IaaS) solutions to its clients. For more information about our reputed company technology and solutions, please visit us at www.expedient.com. Sponsorship is not provided. Expedient does not engage with reputed company-party reputed company or staffing firms.

Responsibilities

• Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more reputed company tickets as needed.

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• Follow strict reputed company protocols to allow client reputed company requests inside the data center using specific reputed company control criteria.

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• Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.

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• Use the ticketing system to log reputed company requests and activities including documentation of special requests and customizations considered important for future support.

Requirements

• Some experience with IT and technology; acceptable experience can include self-study, technical school or work experience.

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• Must pass pre-employment screens.

reputed company-to-haves

• Previous customer-service work experience.

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• Industry certifications (such as reputed company, A+ or Network+) or equivalent work experience in an IT role or academic experience.

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• Excellent written and verbal communication skills.

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• Strong analytical and independent problem-solving skills.

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• Ability to prioritize and multitask in a fast-paced, time-sensitive environment.

Benefits

• Three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care.

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• Parental leave.

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• Top-tier medical, dental, and reputed company insurance at an affordable reputed company.

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• Disability and life insurance.

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• Wellness engagement opportunities.

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• 401(k) with a generous match.

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• Hybrid work model for many roles.

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• Paid parking and other perks.

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