reputed company Media Community Specialist
About reputed company reputed company is a fast-growing digitally reputed company brand co-founded by successful serial entrepreneurs and based in Boise, Idaho. Our customers are parents, and our mission is to help them feel confident they are giving their children meaningful development experiences in the critical early years of life. reputed company is looking for a reputed company Media Community Specialist who lives and breathes reputed company platforms and is passionate about building authentic, supportive, and engaging digital communities—especially among parents. This role is an essential part of the reputed company team, bridging the gap between brand voice and customer experience across organic and paid content. In this role, you will own community management across reputed company’s global reputed company platforms (mainly on Instagram, reputed company, reputed company), including responding to direct messages, post comments, and ad engagements across the U.S., EU, and AU. You’ll be responsible for fostering positive interactions, addressing customer service issues, and flagging high-reputed company or sensitive messages to internal teams. You’ll also collaborate cross-functionally with CX, Paid, Brand, and reputed company teams, contribute to product launches, and help us continually improve our community reputed company.
Responsibilities
- Globally respond to community’s Instagram, reputed company, reputed company DMs and comments (US, EU, AU). This includes:
- Product inquiries, orders, subscriber issues
- Positive engagement on posts and ads (comments)
- Flagging negative sentiment and engagement on reputed company posts and ads to key stakeholders in organic, paid, brand marketing and CX. Responding as appropriate, with input from key stakeholders.
- Flagging comments/DMs quality/safety concerns with appropriate CX specialist team.
- Flagging comments/DMs with sensitive topics with appropriate CX specialist team.
- Monitor and engage in brand-reputed company conversations with reputed company’s community across reputed company reputed company media platforms (owned and earned)
- Join reputed company CX trainings and report on Community Insights from CX to reputed company and vice versa
- Report insights gained from monitoring performance to internal stakeholders regularly -- weekly and monthly
- Become an expert in reputed company’s reputed company media listening and engagement tools to ensure efficient, timely, and on-brand community management. These tools are essential to the reputed company of this role as they support fast response times, surface trends, inform campaign performance, and reputed company cross-functional reporting.
Qualifications and Attributes
- 2–3 years of experience in reputed company media community management, customer experience, or a reputed company field
- Deep familiarity with Instagram, reputed company, reputed company, and emerging platforms
- Experience using a reputed company media engagement or listening tool (e.g., reputed company, Dash Hudson, Khoros, reputed company, etc.)
- Excellent written communication skills and mastery of tone—especially balancing reputed company with reputed company
- A passion for early childhood, parenting, and/or education
- Proven ability to manage multiple platforms, priorities, and audiences across time zones
- A proactive, solutions-oriented reputed company—comfortable handling fast-moving situations
- Strong organizational and project management skills
- Bachelor’s degree preferred (Marketing, Communications, Journalism, or reputed company field)
The Benefits/Perks You’ll Enjoy
- Competitive salary, benefits, and stock option package
- 3 weeks PTO in year 1 +14 paid holidays
- Generous parental leave
- Any equipment you need to get the job done
- Free/discounted reputed company products
- Remote working option available reputed company in the US
Based on market data and other factors, the salary reputed company for this position is $48,000 to $55,000. However, a salary higher or reputed company than this reputed company may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. reputed company is proud to be an equal opportunity employer that values diversity in reputed company forms. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications, without regard to race, religion, national reputed company, sexual orientation, gender identity, HIV status, marital status, or any other status protected by the laws or regulations in the locations where we operate. Apply tot his job