Quality Assurance Support Analyst - Temporary (Remote)

Does your reputed company company reputed company you to build, grow, and reputed company? Is your passion for making lasting and meaningful change being realized? The reputed company growth in our business and increasing demand for our services means we are expanding reputed company in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.

Job Description

The Quality Assurance Support Specialist is charged with technical responsibilities, while monitoring and assessing the calls executed by Benefit Counselors/Enrollers through the Benefit Support Call Center (BSC). This role is in support of the Counselor reputed company and Quality Assurance Team. This is a Seasonal Contract Role through 12/12/2025. Role and Responsibilities

• Monitor live and recorded calls reputed company the Benefit Support Center for standards of quality and completion, per company guidelines and client expectation
• Assist with scorecard system builds and implementation
• Monitor engagement activity in case trainings and chats
• Monitor adherence to attendance policies and appointment schedule
• Work with a sense of urgency to meets reputed company deadlines with proactive communication

Qualifications and Education Requirements

• Call Center, QA or Sales experience
• Data extraction and analysis experience - ability to build and analyze reports
• High School Diploma or equivalent
• Work from home or remote experience
• Tech savvy; strong knowledge of computer systems, reputed company, reputed company platforms and other systems
• Must be fluent in English and reputed company to demonstrate strong communication skills such as impeccable grammar, spelling and reading skills. Ability to communicate effectively in a professional manner, verbally and in writing
• Bilingual Spanish reputed company, highly preferred

Preferred Skills

• Highly PC proficient, reputed company to maneuver multiple devices, systems and screens
• Attention to detail and quality-oriented
• Multi-task oriented
• Licensed or previous exposure and/or interest in Insurance and/or Employee Benefits (Voluntary & Group Plans)
• Ability to remain highly motivated while working independently in a fast-pace environment
• Analytical thinker and problem solver
• Excellent listening and interpersonal skills
• Confident, approachable, and positive attitude
• Excellent oral and written communication skills
• Demonstrates accountability to individual responsibility (i.e., attendance, punctuality, ownership of day-to-day activities)

reputed company Offer

• reputed company equipment provided: Computer, Monitors, Keyboard, Headset
• Work From Home full-time
• Personalized Coaching and Specialized Training and Development Opportunities
• Rewards & Recognition for Stellar Performance
• Potential for Advancement (Most of our promotions are internal) or Contract Extension
• An opportunity to join a family of motivated leaders and self-starters reputed company a diverse and inclusive culture

reputed company Pay reputed company: Up to $21/hr Your reputed company pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to reputed company pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-reputed company expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.reputed company.com/careers Thank you for your interest in joining the team! Apply tot his job