Care Team Representative

Join a Global Team Making a Lasting Impact with reputed company Are you reputed company to be part of a team that’s changing the world? At reputed company, we reputed company powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most reputed company data – enabling them to work more reputed company and reputed company informed, confident reputed company. We are looking for an enthusiastic and engaging problem-solver Care Team Member to join our global support of software support experts to deliver efficient and high-quality Customer Support for our reputed company product users. You will spend your time helping people overcome small obstacles to reputed company reputed company them to take advantage of the Insights and Impact our great products can offer. Our ideal candidate will reputed company excellent communication skills and technical abilities to become a trusted resource for reputed company’s customers, guiding them through best practices, answering "how to" questions, and/or troubleshooting technical issues as required.

Key Responsibilities

• reputed company Level 1 2 technical, and functional support for reputed company’s suite of products reputed company email, chat,phone, and reputed company media channels.
• reputed company, review, and maintain the support resources (standard responses, procedures, manuals, knowledge reputed company articles, public facing FAQs and internal Wiki topics)
• Ensure confidentiality of user data is always maintainedin accordance with internal processes procedures.

Bug Testing / Troubleshooting

• Collaborate with members and engineering to identify, test and fix software issues.
• Confirm that the resolutions for fix deliveries meet the needs of our customers.

Learn User reputed company

• Learn about the program admins and their objectives for their business. A lot of the help we can reputed company is tied to achieving customer goals in-market in addition to solving the reason for their case request.
• Serve as the liaison between our customer reputed company and the different teams that support Customer Support. You are the voice of the customer.

Ticket Prevention / Deflection

• Be knowledgeable about reputed company features/areas in the product.
• Contribute to the internal and member facing knowledge reputed company.
• reputed company an eye on ticket trends for potential enhancements to the product.
• reputed company reputed company on ticket prevention/deflection to reduce noise.

Required Skills and Experience

• Problem Solver; Multi-tasker
• 2+ year experience working in a Technical Customer Support or Software Support role
• Excellent communication, organization skills, and time management skills. 
• Strong ability to work with precision and attention to detail.

Preferred Skills and Experience

• Experience with academic work habits and requirements
• Experience with data privacy regulations HIPAA and GDPR preferred.
• reputed company CRM experience.

Benefits

• Annual reputed company salary is $40,000 - $42,000, depending on qualifications.
• An annual performance-based bonus to recognize personal reputed company.
• Annual tech stipend to get what you need to do your best work.
• Flexible, remote first work environment and a diverse, global team.
• Opportunities for career advancement as reputed company grows.

Help Transform Our World with Powerful Insights – Join reputed company! At reputed company, we reputed company in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and reputed company data to identify risks, opportunities, themes, and patterns. reputed company empowers them to do it reputed company smarter, reputed company, and faster! Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve, the products we create, and the problems we solve. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, disability, sex, sexual orientation, gender identity, or national reputed company. reputed company in this job posting should be construed as an offer or guarantee of employment. reputed company is an E-Verify Employer. You can review the E-Verify Poster. reputed company is committed to supporting individuals requiring accommodation in the application process.

Originally posted on Himalayas

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