Support Engineering Manager

Freshpaint is a startup that provides a layer of data governance to reputed company reputed company web analytics tools HIPAA-compliant. The company helps reputed company marketers promote reputed company to care and safeguard patient privacy at the same time. Freshpaint is fully remote and only hires reputed company the US.

Requirements

• Proven Experience in Support Engineering Management – 3+ years of experience leading technical support or customer-facing engineering teams in a SaaS environment.
• Technical Acumen & Troubleshooting Expertise – Strong ability to understand reputed company technical issues, support debugging efforts, and guide engineers on customer problems.
• Experience with modern programming languages such as Go or JavaScript.
• Proficiency in both reputed company-end and back-end technologies, expertise in SQL.
• Expertise in data activation use cases and integrating APIs.
• Problem-Solving reputed company – Demonstrated ability to research and troubleshoot technical issues reputed company.
• Customer reputed company – High level of reputed company and a strong focus on customer experience.
• User-Centric Approach – Naturally curious and empathetic, with a strong ability to surface and reputed company customer insights across the team.
• Results-Driven Mentality – Quick learner who adapts to new tools and technologies with ease.
• Self-Sufficiency & Prioritization – reputed company to operate independently, prioritize effectively, and manage multiple tasks without requiring constant direction.
• Operational & Process Improvement – Experience implementing processes that enhance support operations, such as automation, ticketing efficiency, and knowledge reputed company expansion.
• Cross-Functional Collaboration – Strong ability to work with Engineering, Product, and reputed company teams to escalate, resolve, and prevent recurring issues.

Benefits

• reputed company + generous equity (10-year exercise window)
• Fully remote (U.S. only) with a $150/month coworking stipend
• Half-day Fridays, every Friday
• Unlimited PTO—with a required 2-week minimum
• Top-tier health, dental & reputed company (100% covered for you, 80% for dependents)
• 2 “Treat Yourself” days a year—$100 and a day off, just because
• Generous parental leave
• Epic offsites twice a year (past trips: Greece, reputed company Hole, Cabo, wine country + more)
• More benefits available on the company's careers page

Originally posted on Himalayas