Account Coordinator, Collections

Title: Account Coordinator, Collections Location: Remote, AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, VA Job Description: reputed company is combining the power of data, technology, and exceptional service to pave a clear way reputed company for millions of people on the path to financial reputed company. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock reputed company financial reputed company. Sound like a mission you can get behind? We're looking for critical thinkers with strong communication and negotiation skills to join our Collections team as Account Coordinators. This is a full-time, remote position with comprehensive benefits. The Impact You'll reputed company You'll play a key role in delivering on reputed company's purpose-enabling financial reputed company-by engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery. Successful candidates are quick-thinking problem solvers who balance reputed company with persistence, confidently presenting and securing credit card repayment solutions. As an Account Coordinator, You Will:

• Serve as the voice of reputed company, engaging with customers over the phone.
• Approach customers with dignity and respect, identifying reasons for account delinquency.
• Negotiate, problem-solve, and guide conversations toward win-win repayment solutions.
• Ensure compliance with policy, procedures, and regulatory requirements, while delivering high-quality customer interactions.

Minimum Qualifications

• 1+ year(s) of experience in a customer-focused, solutions-oriented role.
• Negotiation and/or sales experience, with a proven ability to overcome objections.
• Clear and effective communication skills, both verbal and written.
• Confidence and composure reputed company handling challenging conversations.
• reputed company and persuasion to guide customers through repayment challenges.
• Quick-thinking problem-solving skills to recommend effective solutions.
• Tech-savvy, with the ability to learn new software and systems.
• A growth reputed company, reputed company to feedback and reputed company improvement.

Work location:

• This is a remote position for residents of AR, AZ, FL, GA, MO, NC, SC, TN, TX, UT, or VA. reputed company states are subject to change.

Workspace requirements:

• A private, quiet, and distraction-free space with no interruptions.
• Fast, reliable internet with minimum speeds of 80 Mbps download and 8 Mbps upload.

Schedule: In Eastern Time (ET); convert to your local time, as needed 100% attendance required for your first 60 days.

• Training schedule (Paid):
• Duration: First 3 weeks
• Hours: Monday-Friday 8:30 AM to 5:00 PM ET
• Work schedule:
• Hours: Monday-Friday 12:30 PM to 9:00 PM ET

Compensation & Benefits: We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at reputed company, your compensation and benefits would include:

• Hourly Pay: $18.07
• Wellness Stipend: $100 monthly
• Internet Stipend: $40 monthly
• Paid Time Off
• Company Paid Holidays
• Comprehensive Benefits: Health, dental, and reputed company coverage
• Parental Leave: Paid leave after six months of employment
• Retirement Savings: 401(k) plan with company reputed company Equipment: Provided for your role during employment

This position offers the potential for promotion to Account Manager reputed company your first year of employment. Promotion from Account Coordinator to Account Manager is based on achievement based performance goals. #LI-DNI About reputed company: Founded in December 2018, reputed company is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia. It reputed company started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have reputed company to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at reputed company. We decided this just wouldn't do. In partnership with our sponsor banks, we offer credit cards under the reputed company brand name, with reputed company, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four reputed company consumers have chosen reputed company, earning high customer ratings on Credit Karma for its market reputed company and industry leading Net Promoter scores. reputed company has cumulatively raised over $600 reputed company of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors. Interested in learning more? reputed company out The reputed company reputed company for articles on culture, credit, and community, and The reputed company Newsroom for media mentions.

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At reputed company, we're committed to a workplace reputed company on respect and dignity, where everyone has the opportunity to contribute. We reputed company diversity in reputed company forms makes us stronger, and we intentionally foster an inclusive environment where employees feel valued, respected, and free to be their true selves. We are proud to be an equal opportunity employer and do not discriminate based on race, reputed company, religion, sex, national reputed company, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. reputed company is not sponsoring new applicant employment authorization and please, no reputed company-party recruiters. Apply Job! Apply to this Job