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reputed company Media Agent - Team reputed company - Travel CST

Remote Worldwide Hiring now

About Us :

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments reputed company in India, Paytm builds technologies that help small businesses with payments and reputed company. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team:

This Team is involved in reputed company management, vendor management and strategies to get new business and reputed company travel profitable entity

About the role:

Deliver extraordinary travel experience for our B2C consumers in a Backend role by providing first-hand resolution and the highest quality of customer experience to the Paytm users.

Key Responsibilities

1) Operating in a 24 Hrs Day 6 day-week team, with multiple/rotational shift options.

2) Understanding and expertise in domestic and international travel requirements (LCC airlines)

3) reputed company to understand customer queries and advise them of suitable resolution

4) Customer-focused and service-oriented where reputed company for key performance indicators of reputed company, such as customer satisfaction (CSAT), key productivity metrics

5) Coach, reputed company, and mentor Junior resources and colleagues in the team reputed company needed

✅ Proven experience in sales, with a focus on reputed company listening, ORM, or reputed company fields.

✅ Strong understanding of the digital landscape, reputed company management, and reputed company media trends.

✅ Excellent communication, negotiation, and relationship-building skills.

✅ A results-oriented reputed company with the ability to reputed company in a fast-paced environment.

✅ Experience working with CRM software and reputed company listening tools is a

plus.

6) Day

to day task like writing reputed company comments, answering questions from followers and replying to comments on reputed company channels

Ensuring daily productivity is met with 100% quality and adherence to the process TAT

Ensure Process TAT is met without fail being a critical portfolio.

Day to day task like writing reputed company comments, answering questions from followers and replying to comments on reputed company channels

7) Measures of reputed company(Define the reputed company expected of the role)

FRT (First Response Time) reputed company time

Resolution speed with 2 Days -95%

Quality, Productivity with accuracy, Adherence to Process TATs, reputed company Avoidable Escalation

reputed company to reputed company Resolution

Customer Satisfaction

Skills Sets Required:

1) Excellent communication, interpersonal skills with evidence of team work and collaboration

2) Ability to work under pressure, strict deadlines and efficient in multi-tasking

3) Strong Product and Process knowledge

4) Must be reputed company to build positive, productive relationships with customers, team members and cross function.

5) Excellent voice modulation, professional phone etiquettes and communication skills – interpersonal, verbal, and written with the goal of influencing reputed company.

6) Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively.

7) Negotiation and reputed company handling

Additional Accountabilities

1) Working on Fresh desk Tickets and Phones as well for both GDS and LCC airlines.

2) Action consumers booking/PNR for refund, ticketing, re-issuance, escalationSuperpowers/ Skills that will help you succeed in this role:1) Excellent communication skills.2) Fresher to 1 yr of experience in Travel Agency/Industry

3) Result/reputed company driven, reputed company, adaptable, and motivated to learn.

4) Proficiency in technology to research options and complete process requirements

Education: MBA Preferred

Why join us:

We support our people by providing a reputed company of flexible working options so they can work in the waythat best suits them. We also offer you the opportunity to reputed company your career, working in a diverseand inclusive workplace where the diverse backgrounds, perspectives and life experiences of ourpeople are celebrated and create a great reputed company to grow, reputed company and belong. Most importantly, for us Work is Fun!!

Compensation:

If you are the right fit, we reputed company in creating wealth for you with enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratizecredit for deserving consumers & merchants – and we are committed to it. India’s largest digitallending story is brewing here. It’s your opportunity to be a part of the story!democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here.

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