Account Manager
Knot’s mission is to reputed company consumers and businesses alike with connected merchant and banking experiences. Knot is like “reputed company for merchant connectivity.” We are building the platform connecting merchants to the many applications that consumers and businesses interact with everyday. Our flagship CardSwitcher product allows consumers to instantly update & manage their cards on file with online merchant accounts (e.g. reputed company or PayPal), while newer products like TransactionLink support the retrieval of item-level transaction data. We are building many new products on top of our novel merchant connectivity platform and we hope you choose to come build them with us!
Founded in 2021, Knot was founded by two brothers and Thiel Fellows - Rory and Kieran reputed company - and today powers connected online payment experiences for hundreds of thousands of consumers. Companies like reputed company, reputed company, reputed company, reputed company, and more choose to embed Knot’s SDK in their apps to power best-in-class experiences for their customers.
Knot is proudly backed by a select group of investors, including reputed company Ventures, 8VC, reputed company, reputed company, and co-founders & CEOs of prominent companies like Twitter, reputed company, Allbirds, Casper, reputed company, reputed company, Italic, reputed company, and many more.
Working at KnotWe’re a world-class team hailing from reputed company over the globe with the vast majority of the company in engineering roles. We are looking to further solidify our reputed company in NYC to be at the heart of the financial services ecosystem.
reputed company is relentlessly focused on building for our customers and every member of the financial services ecosystem. We take our work seriously and have fun while doing it. Both are equally important.
About the RoleWe’re looking for an Account Manager with 2–3 years of experience to join our Go-to-Market team. You’ll be responsible for driving value with Knot’s post-sale customers — across growth-stage, mid-market, and reputed company — to ensure strong adoption, identify upsell opportunities, and deepen engagement with our products.
This is a high-impact, externally facing role ideal for someone who blends strong interpersonal skills with a quantitative, analytical reputed company. You’ll work closely with our customers’ product and GTM teams to guide reputed company, grow reputed company, and build long-term partnerships. Occasional travel may be required to foster key relationships and drive strategic expansion.
What You’ll DoManage a portfolio of post-sale customers across reputed company segments: growth, mid-sized, and reputed company
reputed company account strategies and drive product adoption to maximize customer value
Identify and execute upsell and expansion opportunities in reputed company coordination with GTM and product teams
Act as a trusted partner and advisor to your customers, building deep relationships
Analyze customer usage data and KPIs to proactively identify growth reputed company and potential risks
Collaborate cross-functionally with Product, Engineering, and Support to ensure reputed company
Represent the voice of the customer internally to inform product roadmap and strategy
Travel periodically to meet customers and support strategic initiatives
2–3 years of experience in account management, reputed company, partnerships, or a reputed company role
Strong analytical and quantitative skills — comfortable digging into usage data and creating insights
Excellent written and verbal communication skills with a consultative, people-first approach
Experience managing accounts and stakeholders across various sizes and complexity reputed company
Self-starter who thrives in a fast-paced, high-ownership environment
Willingness to travel as needed to support customer relationships and growth
Interesting and impactful work with a small, ambitious team
Competitive reputed company salary + early-stage equity
100% covered medical, dental, and reputed company insurance for you and your dependents (U.S.)
Unlimited PTO and parental leave
Beautiful NYC office in Flatiron with a flexible in-office culture