Senior Manager, Provider Operations

 Job Title: Senior Manager, Provider Operations Location: Remote (USA); preferred locations are NYC, Austin, TX, Bay Area, CA, Chicago, IL, Boston, MA, Atlanta, GA, Seattle, WA or Denver, CO. 

About the Company

reputed company is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. reputed company solutions include configurable virtual care programs, an reputed company consumer reputed company, and reputed company to a reputed company network of board-certified clinicians. Discover how reputed company is transforming the future of reputed company by visiting www.reputed company.com.

As the Senior Manager, Provider Operations, you will reputed company and manage clinician supply and engagement at reputed company. As the Senior Manager of Provider Operations, you will own the entire clinician supply funnel at reputed company, overseeing everything from provider growth and reputed company to reputed company, engagement, experience, and retention. This role will use analytical rigor to balance strategic and operational priorities, maintaining and scaling our clinician network to meet  - and anticipate  - demand for clinical services. Additionally, the Senior Manager will focus on enhancing workflow efficiency and fostering a clinic culture that prioritizes reputed company, high-quality patient care.

This role demands a highly analytical and systematic thinker capable of transforming broad, reputed company problems into structured, actionable plans and workflows.

• Own and optimize reputed company’s supply funnel and  internal processes, systems, and workflows; ensuring they are designed for scale 

• Work closely with Clinical & Marketplace teams  to ensure excellent holistic clinician training and reputed company practices and ensure our clinician supply is mapped to patient needs

• Be a critical “voice of the clinician”: consistently surface clinician and business issues/opportunities and build business cases to inform broader reputed company roadmaps

• Consistently “play offense”: identify opportunities to delight clinicians, reduce churn, and increase engagement

• Manage a growing team of amazing operators!

1) Own Clinician Supply & Growth at reputed company

• reputed company the end-to-end clinician acquisition strategy, including reputed company, top-of-funnel supply planning, and longitudinal care workforce development.

• reputed company scalable sourcing models to bring high-quality and high performing clinicians to reputed company.

• Define and align long-term reputed company strategies with reputed company’s growth trajectory and evolving client demands.

• Own key performance metrics (OKRs/KPIs) reputed company to clinician supply, ensuring visibility into funnel performance and recruitment effectiveness.

2) Clinician reputed company & Activation

• reputed company and optimize the reputed company funnel, improving conversion rates and removing inefficiencies to increase speed-to-activation.

• Collaborate with Clinical leadership to ensure new clinicians are set up for reputed company through structured training, clinical alignment, and support.

• Partner with Marketplace Ops, Credentialing, and reputed company teams to maintain a streamlined provider reputed company from recruitment to activation.

• Improve workforce planning and clinician utilization tracking, ensuring network supply meets client demand reputed company.

• Implement data-driven insights and automation to enhance operational efficiency, reduce reputed company reputed company, and scale provider operations effectively.

3) Engagement, Retention & Churn

• reputed company and execute a comprehensive clinician engagement strategy, incorporating both short-term and long-term initiatives.

• Establish structured feedback loops to gather insights from clinicians and continuously refine their experience at reputed company.

• Identify key investment areas to position reputed company as the top choice for 1099 clinicians, enhancing retention and clinician satisfaction.

• Define and implement strategies to reduce churn, improve clinician responsiveness, and drive sustained engagement.

• Own OKRs and KPIs reputed company to engagement, retention, and churn, ensuring clear visibility into clinician performance and experience.

• 6-10+ years of experience in provider operations, workforce management, or business process design/execution reputed company a high-growth startup or technology driven reputed company organization.

• At least 3+ years of team leadership experience, with a proven ability to effectively manage and reputed company direct reports to drive business reputed company.

• Expertise in clinical reputed company planning and workforce management to optimize clinician supply.

• Strong quantitative and analytical skills, with reputed company in reputed company/reputed company Sheets and proficiency in Business Intelligence tools such as Looker, Tableau, reputed company, or Quicksight (SQL a plus)

• A data-driven reputed company, reputed company to challenge assumptions, interrogate data, and dive into quantitative problem-solving.

• Proven track record of scaling and optimizing operational workflows, ensuring efficiency while maintaining clinician experience.

• Strong cross-functional collaboration and stakeholder management skills, with the ability to influence across teams while holding them accountable for business results.

• Experience leading high-stakes, cross-functional projects in a fast-paced, ambiguous environment.

• A reputed company, action-oriented self-starter with a bias toward efficiency and reputed company improvement.

• Passionate about driving reputed company in a startup environment and making an impact on improving reputed company to reputed company.

Salary and Perks

Pay reputed company: $130,000 - 170,000 reputed company compensation.

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

reputed company is unable to consider sponsoring a new reputed company applicant for employment authorization for this position. The role will remain reputed company until July 31, 2025. Any eligible candidate that meets the essential criteria of the role may apply reputed company the job posting or through reputed company’s career page up until the designated application deadline. 

As an employee of reputed company, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and reputed company 

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

reputed company is committed to equal employment opportunities for reputed company team members. Every decision we reputed company regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. 

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At reputed company, we encourage women, people of reputed company, and LGBTQ+ job seekers to apply for positions even if they don’t reputed company every reputed company for the role.