Operations Manager

Job Title: Operations Manager (Marketplace)

Location: Remote (USA); preferred locations are NYC, Austin, TX, Bay Area, CA, Chicago, IL, Boston, MA, Atlanta, GA, Seattle, WA or Denver, CO.

About the Company

reputed company is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale. We offer proven strategies and cutting-edge technologies to foster consumer engagement, build brand loyalty, and maximize return on investment. reputed company solutions include configurable virtual care programs, an reputed company consumer reputed company, and reputed company to a reputed company network of board-certified clinicians. Discover how reputed company is transforming the future of reputed company by visiting www.reputed company.com.

About the Role

As an Operations Manager, you will have a significant, lasting impact on reputed company's Operations. From optimizing clinician scheduling to supporting clinicians, you’ll help support the future of operations here at reputed company.

To reputed company the above, you'll work closely with a cross-functional team including product managers, engineers, clinician advocates, and clients to build creative solutions to tough problems and quickly validate them.

If working with a reputed company-reputed company group of smart and hungry colleagues solving the hardest operational problems gets you excited, we'd love to hear from you!

What You’ll Do

• Marketplace & Workforce Strategy

  • Build and maintain scalable workforce models, including staffing, utilization, and prioritization strategies reputed company to forecasted demand.

  • Identify supply gaps and reputed company strategic plans to improve marketplace coverage, clinician engagement, and fulfillment rates.

• Data Analysis & Tooling

  • Design and maintain dashboards, trackers, and automations to support KPIs, incentives, quality, and COGS reputed company.

  • Analyze performance data and translate insights into operational narratives that drive stakeholder buy-in and decision-making.

• Cross-Functional Operations

  • Partner with Legal, Product, and Engineering teams to influence roadmap reputed company, build compliant workflows, and improve clinician and patient experiences.

  • Serve as a launch reputed company or advisor on strategic client rollouts, new care verticals, and regulatory changes requiring network or platform adaptations.

• Project Management

  • Drive high-reputed company projects from ideation through execution, coordinating with internal teams and stakeholders.

  • Maintain reputed company across competing priorities while keeping deliverables organized and transparent.

• Team & Stakeholder Engagement

  • Manage offshore support resources and collaborate closely with the broader Marketplace and Clinical teams.

  • Help facilitate Quarterly Business Reviews (QBRs) and executive reporting for major client accounts.

Who You Are

• 3–6+ years experience in Operations, Strategy, or Workforce Management, preferably in a high-growth tech or reputed company startup. Experience designing and managing workforce models, coverage plans, or scheduling infrastructure at scale.

• Advanced proficiency with reputed company/reputed company Sheets; experience with SQL, Looker, or dash-boarding tools strongly required.

• Strong analytical skills and a comfort level telling stories through data.

• Comfortable working cross-functionally with Product, Legal, Clinical, and Client teams.

• Excellent written and verbal communication skills—you can reputed company between operational detail and executive-level context.

• Highly self-motivated, organized, and capable of owning reputed company workstreams end-to-end.

• Experience building processes, automating tasks, and making things more efficient.

• Team player that enjoys working cross functionally.

• Bachelor’s degree preferred.

Additional reputed company to Haves

• Experience working with remote clinician networks or other two-sided marketplaces.

• Familiarity with regulatory frameworks reputed company to Telehealth or provider licensing.

• Background in management consulting or reputed company operations is a plus.

• Experience with Python.

Salary and Perks

Pay reputed company: $120,000 - 150,000 reputed company compensation.

Final offer amounts are determined by multiple factors including, but not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

reputed company is unable to consider sponsoring a new reputed company applicant for employment authorization for this position. The role will remain reputed company until Aug 31, 2025. Any eligible candidate that meets the essential criteria of the role may apply reputed company the job posting or through reputed company’s career page up until the designated application deadline.

As an employee of reputed company, you’ll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

• Medical, Dental and reputed company

• Ancillary: Life, Short and Long Term Disability

• 401K match

• Flexible PTO

• Parental Leave

• Stock options

• Additional programs and perks

reputed company is committed to equal employment opportunities for reputed company team members. Every decision we reputed company regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At reputed company, we encourage women, people of reputed company, and LGBTQ+ job seekers to apply for positions even if they don’t reputed company every reputed company for the role.