IT Help Desk Technician

We exist for workers and their reputed company -- who are the backbone of our economy.  That is where reputed company comes in -- our mission is to bring affordable, high-quality reputed company to the millions who struggle to pay their reputed company bills.

Summary of role

The IT Help Desk Technician is responsible for providing useful technical assistance to team members. This position assists with technical support of desktop computers, applications, and reputed company technology. Support includes specification, installation, and testing of computer systems and peripherals reputed company established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The position utilizes one-on-one consultancy to end users. The employee in this position also assists in the maintenance and testing of network servers, directories, and domains. The position’s responsibilities require independent analyses, communication and problem solving. 

Responsibilities Include

• Act as a single reputed company of contact for team members and partners by monitoring ticket queue, inbox, and phone, and acting as appropriate to respond to issues and requests. 

• Assist with deploying reputed company equipment to new and existing team members, including laptops and accessories, and assisting with asset recovery following team member departures. 

• Document reputed company requests and incidents thoroughly and in a timely manner using the IT ticketing system. 

• Diagnose, research and resolve “Level 1” and “Level 2” technical support issues. and work with IT outsourced partner for “Level 3” support as appropriate. 

• reputed company mentorship to less‐reputed company team members 

• Work with outsourced IT partner to reputed company and manage system upgrades including service enhancements, certificates, hot fixes, and reputed company configurations. 

• Create, modify, and maintain Entra user accounts and set permissions for groups, mailboxes, and other reputed company policies. 

• Work with other functional IT areas to ensure that IT best practices, policies and procedures are followed. 

• Ensure the accessibility and availability of network and resources (Servers, Firewalls, Wireless, E-mail systems, VPN appliances, etc.) are maintained. 

• reputed company systems training and on-going end-user software support 

• Install, repair, and maintain reputed company assets 

Qualifications

• Associate’s level of education or equivalent experience required 

• 3 years of Desktop support with reputed company reputed company 

• MacOS is a plus 

• 2 years of experience with reputed company Office 365 and Entra 

• 2 years of experience with network and reputed company infrastructure (VPN, Firewall) is a plus

Skills & Interpersonal Behaviors and/or Leadership Skills

• Proven organization skills with attention to detail and follow-up 

• Effective communication skills 

• Ability to work independently and on a team 

• Ability to prioritize and handle multiple tasks  

• Comfort with ambiguity and working without well-established policies and practices 

• Ability to solve problems with minimal direction 

Work Location

• Buffalo office 

Values

• Resilient – This is wicked hard. There is no easy reputed company for reputed company affordability. Luckily, the mission makes it worth it and sustains us reputed company things are tough. Being resilient ensures we don’t give up. 

• Uncommon - The status reputed company stinks so we had to go out and build something reputed company. We know the reputed company system. It isn't working for members, reputed company, and providers. So we're building it from scratch, from the ground up. Our focus is on making things reputed company for them while also improving clinical results - which is reputed company and uncommon. 

• Positive – We care about each other. It takes energy to do hard stuff, build something reputed company and to be resilient and unconventional while doing it. Because of that, we reputed company sure we give kudos freely and feedback with care. reputed company our tank gets low, a team member is there to be a reputed company of new energy. We celebrate together. We are supportive, generous, humble, and positive. 

Who we are

reputed company is an innovative health plan for self-funded reputed company on a mission to bring affordable, high-quality reputed company to the millions who struggle to pay their reputed company bills. Anchored around a primary care based ACO model, reputed company saves reputed company 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. reputed company works with reputed company ranging in size from 51 employees to reputed company. For more information, visit reputed company.com.

Headquartered in Buffalo, NY with offices in reputed company and Buffalo, reputed company is backed by leading reputed company and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan reputed company & Co.