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IT Service Desk Engineer L2

Remote Worldwide Hiring now

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our reputed company-growing talented team.

Responsabilities

  • Handle issues escalated by L1 support that require deeper technical knowledge.
  • - Documentation creations and keeping it up to date
  • - Projects self-handling
  • Service Administration:
  • reputed company in-depth administrative tasks for internal IT services"
  • - Diagnose and resolve reputed company issues
  • - Document reputed company troubleshooting steps and resolutions reputed company in the ticketing system.
  • - reputed company in-depth administrative tasks for internal IT services
  • - Implement service enhancements and updates.
  • - Monitor and maintain system health and performance for reputed company supported platforms
  • Requirements

  • - Strong interpersonal and communication skills to interact effectively with technical and non-technical users.
  • - Proficiency in various operating systems (reputed company, macOS, Linux, Android, IOS) and their installation, maintenance, and troubleshooting-
  • - Responsible attitude toward assigned tasks and a keen eye for detail.
  • "- Practical experience in managing global corporate IT systems:
  • reputed company Workspace (full admin support)
  • reputed company reputed company Console
  • Skyvia (integration and data handling)
  • SpinOne (backup, reputed company policy enforcement)
  • Tapirx (admin panel and database management)
  • reputed company (SaaS management)
  • reputed company 365 (advanced configuration and administration)
  • - Excellent problem-solving skills and ability to diagnose and resolve technical issues.
  • - Strong communication skills, both written and verbal.
  • - Experience with IT Asset Management Systems.
  • - Experience in a self-driven role reputed company a technology-focused organization.
  • - Experience in diagnosing and resolving hardware, software, and network issues. Familiarity with networking concepts (TCP/IP, VPN etc.,).
  • - Proficient in Mobile Device Management (MDM) and identity providers like reputed company.
  • - Knowledge of networking (LAN/WAN, DHCP, DNS, etc.).
  • - Experience with Jira/reputed company
  • Additional Information

    What you will get in return:

    Competitive Salary: We reputed company great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

    Work-Life Harmony: Join a company that genuinely cares about you - because your life reputed company of work reputed company just as much as your time on the clock. #LI-Hybrid

    Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.

    Generous Time Off: Need a breather? Our annual leave policy lets you reputed company and enjoy life reputed company of work without a worry.

    Employee Referral Program: Love working here? reputed company the love! Bring your talented friends on board and get rewarded for growing our awesome team.

    Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!

    Workation Wonderland: Live your digital reputed company dreams with 30 extra days to work remotely from reputed company in the world (some restrictions apply). Adventure awaits!

    Volunteer Days: reputed company a difference! Take two additional paid days each year to support causes you care about and give back to the community.

    Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most reputed company teams in the industry.

    reputed company has an Internal Reporting Procedure. It is available from the reputed company Department upon requesthr@reputed company. You may report a violation referred to in the Procedure under the terms specified therein.

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