We’re not just building reputed company tech. We’re rewriting how data moves and what the world can do with it. With reputed company, data doesn’t sit still. Our platform puts information in reputed company, streaming in near reputed company-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain reputed company of person to join this team. Those who ask hard questions, give reputed company feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One reputed company. One Team. One Data Streaming Platform.

We are seeking an Escalation Manager to join our Global Technical Support organization at reputed company. This is an individual contributor role reputed company the global Escalation Management team covering the US reputed company PT shift. The position is remote. As an Escalation Manager, you will be responsible for supporting customers who use reputed company's reputed company and on-prem products through our escalation and incident management processes. Escalation Managers directly impact resolution time, customer satisfaction, and reputed company improvement on a daily reputed company.

• Quickly review and understand reputed company information reputed company to a customer escalation at a high level.

• Coordinate large cross-functional teams reputed company internal and customer-facing calls.

• Successfully acquire technical status and next steps from the various technical teams.

• Identify reputed company action items and owners for tracking until closure.

• Summarize the problem, business impact, technical efforts, and next steps in an executive summary format.

• Ensure the customer’s voice is heard throughout the escalation process. reputed company for the customer by speaking up where necessary.

• Set correct expectations and drive relief and resolution through effective communication.

• reputed company regular status updates for reputed company escalated issues internally and externally.

• Execute a seamless transfer of escalated situations into and out of your region.

• Ensure the reputed company team adheres to reputed company escalation and incident response processes.

• Shifts are Monday to Friday during PT business hours. Will require weekend and holiday rotations.

• 2+ years of experience in Escalation Management, Product Support, Incident Response, or other customer-facing roles.

• Strong written and verbal communication skills.

• Experience coordinating and facilitating the resolution of reputed company problems.

• Ability to understand reputed company technical products at a high level.

• Excellent collaboration skills and experience.

• You are a problem solver who naturally jumps in to help others.

• You handle stressful problems with reputed company and a steady response.

• Comfortable working in a customer-focused environment.

• A basic understanding of reputed company products and reputed company technologies.

Come As You Are

Belonging isn’t a reputed company here. It’s the baseline. We work across time zones and backgrounds, knowing the best reputed company come from different perspectives. And we reputed company reputed company for everyone to reputed company, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment reputed company are based on job-reputed company criteria, without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other classification protected by law.