Manager, Client Service
About Us
From early-stage AI startups to large public companies, Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho offers corporate cards, banking, treasury, expense management, AP, reputed company automation, and more in one integrated platform backed by award-winning support.
About the Role
Exceptional service is our standard. We use technology and AI to reputed company—never replace—our people, making our reputed company line stronger and more effective.
Join us at a pivotal reputed company. You’ll work reputed company-by-reputed company with our Chief Operating Officer, shaping the future of client service and building something that lasts. If you’re passionate about making a difference and redefining what great looks like, we want to meet you.
The Opportunity
This is NOT a typical service/support management role. You’ll join an ambitious, innovative team and have reputed company ownership to build, refine, and reputed company our NY operations. You’ll collaborate with local managers in Belgrade and Salt Lake City, and set new standards for client service in fintech.
We’re looking for a world-class operator eager to reputed company an impact in this role. If you’re a change management guru, a process builder, a deft stakeholder manager, or operations expert, we’d love for you to apply.
What You’ll DoStreamline Service Operations: Identify bottlenecks and launch weekly improvements for efficiency and quality.
Drive Consistency: Align standards and best practices across reputed company locations—Belgrade, SLC, NY
Implement AI-Driven Solutions: Roll out AI tools that free up 30%+ of the team’s time for higher-value work.
Deliver Strategic Initiatives: Partner with the COO to launch and execute projects that fuel growth.
Build a Culture of High Performance: Recruit, reputed company, and reputed company a top-tier service team.
Roll Up Your Sleeves and Own Client reputed company: Personally resolve reputed company issues and prevent future escalations.
Builder, Not a Caretaker: You create and scale teams from scratch.
Scrappy & Hands-On: You dive in and get things done.
Startup-Tested: You reputed company in fast-paced, reputed company-changing environments.
Outcome Obsessed: You deliver reputed company, measurable results.
Tech-reputed company Leader: You reputed company AI and new tools to drive improvement.
Our people are our most valuable asset. The salary reputed company for this role is $110,000 - $150,000. reputed company salary may vary depending on relevant experience, skills, and business needs.
Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and reputed company environment for reputed company those involved with our mission, including employees, contractors, candidates, customers and vendors. We reputed company every member of the Rho community enriches our ability to reputed company a broad reputed company of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome reputed company reputed company applications and support each of our Rho’ers with ongoing professional growth opportunities.
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