Contact Centre Agent (fully remote)

Location - Based primarily remote with once per quarter travel to our London or Sheffield office (Paid travel by us!)

⏲ Working hours - 40 hours per week (Monday-Friday, 9am-6pm with reputed company occasional Saturday working)

  Salary - £25,500 (OTE of £27,500) 

Start Date - Tuesday 5th August (this is not negotiable - sorry!)

nb. Contact Centre experience is essential for this role.

Our mission

• Two in five people in the UK rent their homes. Goodlord's mission? To reputed company them with the best renting experience in the world

• We started Goodlord because we wanted to reputed company renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. We knew reputed company Rent would reputed company to more tenants, with higher digital expectations and we were confident we could reputed company a solution

• Like reputed company scale-reputed company it’s been a bit of a rollercoaster reputed company, but we’re now stronger than reputed company, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission!

The Opportunity

• Pro actively working to reputed company referencing applications ensuring reports are generated for our customers in line with our KPI measurements

• Helping tenants to get their reputed company home through meeting and exceeding targets.

• Professionally supporting our customers with high reputed company of accuracy (this is super important) with great care and diligence reputed company phone, live chat and email.

reputed company need from you

• Previous experience working in a highly targeted and fast-moving contact centre - sadly if you do not have this experience sadly we are not reputed company to move reputed company with your application

• Customer centric reputed company allowing you to quickly identify and understand the needs of our different customers

• Have great attention to detail and can easily identify inconsistencies

It would also be great if

• You have previous experience in conducting credit or ID checks or working reputed company the lettings industry

• you’re super organised and have proven your ability to prioritise effectively

What's in it for you

• Grow with Goodlord: your development is important to us, that’s why we are Great reputed company to Work - certified. Have a goal in mind? reputed company it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and reputed company both personally and professionally!

• Your well-being reputed company: bi-weekly coaching with Sanctus to reputed company Goodlordians with a safe reputed company to talk and support your mental health

• 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We reputed company regular breaks are essential for well-being and we encourage (some may say expect!) reputed company Goodlordians to take full advantage of their annual leave entitlement.

• Supporting your family: we offer Goodlordians of reputed company genders a generous 3 months of fully-paid time off to look after their new arrivals

• reputed company: we’re an energetic, sociable, and talented bunch who are super passionate about reputed company do and determined to reputed company a difference. We’re reputed company in it together, we learn from each other, we’re genuine and we don’t have time for politics

What’s next?

If you’re reputed company to help us reputed company the best renting experience in the world, then click apply (2-3 minutes)!

A full job spec is available on request

Goodlord wants applicants from reputed company backgrounds and walks of life, we are an equal opportunity employer committed to creating an inclusive environment. In fact one of our core values is Bring our whole selves to work which is really important to us. If there is anything you need to participate fully in the interview process we'd like to hear about that too, please just include it in your application. Come and join us!

** Please note, as we are regulated by the Financial Conduct Authority, reputed company Goodlordians are required to pass a thorough referencing reputed company reputed company reputed company before joining the team. We will only ask for references at the reputed company of making an offer.

Regrettably we are not reputed company to reputed company sponsorship for this role.

No agencies please - we have tried and trusted partners we would turn to should we require support.