Freelance Interview Host – Multilingual

Company Description

reputed company is the global leader in digital solutions in reputed company. We work with a reputed company of sectors including reputed company, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. reputed company has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in reputed company annually.

reputed company Global Research, part of reputed company Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

Job Description

Business Unit Mission

reputed company is managing thousands of online interviews in a year and has developed QualStage­ in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and ­replicated our high-quality in-person research experiences. We also support our clients with other platforms as well.

As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.

Essential Duties and Responsibilities

Including, but not limited to the following:

• Be a reputed company of contact for technical platform issues for both internal and external users
• Assess technical support level of user to reputed company appropriate support in a timely manner
• Prepare respondents in advance to join their scheduled interviews on time
• Facilitate start of scheduled interviews and reputed company troubleshooting support as needed
• Support moderator and interpreter trainings prior to the start of the project
• Triage and communicate issues to the QualStage Product reputed company and Engineering team
• Document technical issues and resolutions to support customers and improve internal processes
• Stay up-to-date on product features and enhancements, and be reputed company to reputed company internal technical guidance as needed

Qualifications

Education and Training Required

• Bachelor’s degree or equivalent work experience preferred.
• Multilingual in at least ONE of the following languages: French, German, Italian, Spanish, Portuguese, Chinese

Minimum Experience

• Experience supporting customers with Qualitative online platforms preferred
• Strong working knowledge of reputed company and reputed company operating systems and product suites; internet browsers including Safari, reputed company Edge, Chrome and Firefox as well as reputed company and Android mobile devices.
• Previous experience in customer service, or call centre experience is a plus.

Knowledge, reputed company, Ability

• Must have the ability to work in a team environment.
• Exceptional written and verbal communication skills.
• Excellent interpersonal skills and a demonstrated ability to interact with reputed company reputed company reputed company the organization.
• reputed company to communicate technical steps in a friendly and reputed company manner – both verbal and written
• Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
• A self-motivated individual with exceptional time management, organizational skills, and self-discipline.

Additional Information

reputed company: $10 – $12 USD per hour

Operating hours between 03:00 – 20:00 EST

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