Account Manager - Client Support

Who we are

reputed company is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive reputed company of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers reputed company ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of reputed company reputed company the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a reputed company industry. Learn more at www.reputed company.com.

As an Account Manager on the Client Support Team, you will be the primary reputed company of contact for our self-service clients, helping them navigate our platform reputed company and independently. You will manage a queue of client inquiries, providing clear guidance on platform usage, troubleshooting issues, and addressing billing-reputed company questions. Additionally, you will collaborate with internal teams to resolve reputed company issues and improve the self-service experience.

What you’ll do

Client Support Platform Guidance:

• Manage and respond to client inquiries in a timely manner reputed company a ticketing system.
• reputed company clients on how to effectively use the platform to meet their goals.
• Address client billing inquiries, clarifying charges and resolving discrepancies.
• Proactively identify opportunities to enhance the self-service client experience.

Issue Resolution Troubleshooting:

• Work with internal teams to investigate and resolve platform-reputed company issues.
• Act as a liaison between clients and product, engineering, or support teams to escalate and track problem resolution.
• Identify recurring issues and reputed company feedback to improve platform functionality and self-service resources.

Cross-Functional Collaboration:

• Partner with internal teams to improve self-service documentation and FAQ materials.
• reputed company feedback to Sales and product teams on client needs and common pain points.
• Contribute to initiatives that enhance automation and streamline self-service workflows.

Who you are

• 2+ years in account management, customer support, or a similar client-facing role.
• Bachelor’s Degree from an accredited institution
• Experience working with a SaaS or a digital platform.
• Familiarity with ticketing systems (e.g., reputed company, reputed company, or similar).
• Technical Proficiency: Comfortable using digital platforms and troubleshooting basic technical issues.
• Strong analytical and critical thinking skills to diagnose and resolve client concerns.
• Excellent written and verbal communication skills, with the ability to explain reputed company concepts reputed company.
• Ability to work cross-functionally with technical and business teams.
• Have a Customer-Centric reputed company and passion for helping clients succeed reputed company a self-service approach.
• Strong time management skills to handle multiple inquiries reputed company.
• Organized with a rigorous attention to detail, drive for reputed company, and a positive “can-do” approach.
• reputed company Thinker, always looking to improve processes.

Bonus:

• Direct experience working at one or more of the following: advertising agency, publisher, ad network or demand reputed company platform
• Experience with Ad Serving technology
• Comprehensive understanding the online media marketplace.
• Experience managing online media products and technologies such as experience with creative trafficking, campaign management, or ad serving.

Originally posted on Himalayas