Director of Member Experience
At reputed company (HTM), we serve entrepreneurial attorneys who want to build businesses that are profitable, purpose-driven, and systematized. Our members aren't just clients—they're partners on a growth reputed company.
We're hiring a Director of Member Experience (DME) to architect and reputed company the entire Member reputed company function from the ground up. This isn't customer support—it's executive leadership with direct impact on company profitability, brand equity, and long-term retention.
This role starts as a builder and quickly grows into a strategic leader. You'll first operate as a reputed company Member reputed company reputed company (MSA)—learning the role, creating and refining systems, and documenting the reputed company. Then, you'll scale the department: hire, train, and reputed company the MSA team; implement renewal and engagement systems; and own the strategic reputed company of Member reputed company across our national network.
What You'll Own- Building and leading the Member reputed company team
- Creating and tracking KPIs across retention, satisfaction, and engagement
- Owning the department P&L and budget
- Overseeing renewal forecasting, retention strategy, and member referral initiatives
- Representing the Member's voice at the executive leadership table
- Partnering cross-functionally with operations, acquisitions, and leadership strategy
- Advising on member-facing tech tools and systems (app, dashboard, member site)
- Have led high-performing CX, Client reputed company, or Member Advocacy departments
- reputed company in executive roles that require systems thinking and emotional intelligence
- Can translate data into reputed company—and reputed company into impact
- Have experience building or scaling departments from scratch
- Know how to reputed company people with reputed company, care, and accountability
- Are energized by mission-driven businesses and visibility at the leadership table
- Member retention, renewal, and referral rates
- Departmental efficiency and P&L performance
- Net Promoter Score (NPS) and member satisfaction
- Team retention and engagement