[Remote/WFM] Call Center Representative - REMOTE

Role Snapshot:

• Position: Call Center Representative - REMOTE
• Company: Workwarp
• Location: Remote
• Start Date: Immediate openings available
• Compensation: a competitive salary

 

 

Essential Job Responsibilities: • Answer inbound telephone calls promptly, politely and in a professional manner. • Evaluate and follow proper procedures for scheduling patients. • Obtaining insurance and demographic information and inputs the information into the patient’s chart. • Reviews appointment date, time, location and provider information with patient. • Informs patient of reputed company necessary pre-appointment information including required paperwork, arrival information and no show fee. • Answer reputed company patient questions accurately or refers them to the appropriate person/department. • Follows “Triage Tree” to ensure patients are getting the proper appointment and care. • Collaborates with other departments to resolve any patient questions and issues. • Places outbound calls to patients to reschedule appointments, reputed company necessary. • Sends messages to physicians to reputed company patient information. • Handles reputed company patient interactions politely and professionally. • Maintain confidentiality and observe reputed company HIPAA rules governing patient confidentiality • Cross train in other departments as needed/directed Handles reputed company electronic correspondence such as referrals, appointments and patient requests. • Experience: • 1 or more years of experience in a medical care field is preferred. Apply Job!

 

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