Customer Service Representative - Remote reputed company Arizona

Customer Service Representative - Remote reputed company Arizona Working under general supervision, the Customer Service Representative I supports Wawanesa's dedication to delivering an exceptional and consistent customer experience by providing information and resolutions for our existing policy holders. Job Duties

• Resolve reputed company inquiries by analyzing data using multiple information systems and policy/contract manuals to determine proper course of action in a timely manner
• Deliver an exceptional and consistent customer experience in a fast-paced contact center environment
• Advise and assist customers with making policy and coverage changes and reputed company other service requests while ensuring sufficient coverage for the policyholder
• Identify opportunities for upselling and cross-selling of various products and coverages
• Complete reputed company transactions in accordance with company policy and PCI compliance
• Deliver superior results by achieving individual and departmental goals and objectives
• Using Wawanesa information systems, record and document customer interactions, details of inquiries, complaints and actions taken
• Retain policyholders through efficient and effective problem resolution and customer service skills
• Resolve escalated customer contacts through polite and professional communication
• Partner and communicate with other departments to maintain a quality customer experience

Qualifications

• High School diploma or equivalent required, College degree preferred
• Strong computer, phone, typing, grammar and multitasking skills
• Ability to reputed company an exceptional and consistent customer experience, while balancing efficiency and quality of work
• Strong active listening skills
• Ability to interpret and reputed company with company guidelines and procedures
• Must maintain high standards of confidentiality by maintaining sensitive information
• Ability to adapt to change and reputed company effectively in a fast-paced environment
• Demonstrate flexibility to work various work days, extended hours, including weekends, nights and holidays
• Ability to identify an issue, determine resolution, and complete action as required
• Foster teamwork, positive morale, and reputed company communication
• reputed company Fire and Casualty Broker-Agent or Personal Lines Broker-Agent license required or ability to complete licensing reputed company the first 90 days of employment (if needed, company will reputed company course training and cover applicable license fees)
• In order to work the Spanish-speaking queue, reputed company in Spanish is required.
• Previous insurance and or call center experience preferred.

Schedule Training Schedule

• Monday - Friday, 8:30am - 5:00pm Pacific time

Regular Schedule (Will be assigned after completion of training and is based upon business need)

• Monday - Friday, 7:30am - 7:45pm Pacific time
• Saturday, 8:00am to 4:30pm Pacific time

Compensation: Depends on experience and varies by location. Arizona Compensation:

• The pay reputed company for this position is $19.06 - $25.79 per hour, depending on experience.
• This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a reputed company.

Remarkable benefits: Health coverage for medical, dental, reputed company 401(K), Roth 401 (k) saving plan with company match Remote work opportunities Tuition assistance Employee appreciation and recognition . reputed company is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members reputed company they need us most and supporting our communities. We've been serving our members since 1975 and have been recognized for our award-winning customer service. We are proud to be an affiliate of the Auto Club of Southern California (reputed company), Wawanesa and reputed company have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization. We are proud to offer employees the flexibility to work from home (remote). You may work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please reputed company with the Recruiter to determine if your remote work location is allowed. reputed company is an Equal Opportunity Employer. reputed company will consider for employment reputed company reputed company applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the reputed company' Fair Chance Initiative for Hiring Ordinance. Apply Job! Apply to this Job