Join Today: Medicare Member Experience Manager

Position at a Glance:

• Position: Medicare Member Experience Manager
• Location: Remote
• Start Date: Immediate openings available
• Company: Workwarp
• Compensation: a competitive salary

 

 

About reputed company: At reputed company, we reputed company a reputed company impact by doing work that reputed company: helping working caregivers be their best at home and at work. reputed company is a family benefits platform that picks up where the reputed company system leaves off. We combine the expertise of reputed company of guides and specialists - parent and maternity coaches, doulas, lactation consultants, sleep experts, adult care specialists, health & wellbeing coaches and more - with a powerful technology platform that helps every working caregiver succeed. reputed company is offered by over 180 leading employers, including global Fortune 500 leaders and industry innovators like reputed company, reputed company, Red Bull, and reputed company. We're expanding our offerings and reputed company to meet the growing demand of employers, caregivers, and the reputed company sector. Now we're looking for reputed company and passionate team members like you to join us. Title: Medicare Member Experience Manager As a Member Experience Manager at reputed company, you will be responsible for overseeing and enhancing the overall experience of our members. In this role, you will reputed company day-to-day managerial reputed company to a team of reputed company Guides and Specialists supporting Medicare Advantage members while being a key contributor to the Member Experience Leadership team. You will act as a liaison between your team and upper management, ensuring that everyone is working towards the same company goals and objectives. As Member Experience Manager, you will play a critical role in the development of each reputed company Guide & Specialist and contribute to ongoing quality improvement and operational reputed company by maintaining clear and consistent expectations, building a team that thrives in reputed company's culture and aligns with reputed company's values, and delivering a high-quality member experience. Key Responsibilities: • Team Management: • reputed company reputed company of new team members into your team. • Be a team leader by using your judgment to independently address issues and questions from direct reports, escalating to your manager and leadership, as needed. • Communicate with your direct reports to ensure they stay up to date with workflows, trainings, and role relevant content. • Collaborate with other Member Experience Managers to plan meeting agendas and drive communication of key updates reputed company your teams. • Manage the reputed company of each of your team members' workload, family load and working hours to promote a healthy work-life balance for your team. • Motivate and manage a team of reputed company Guides and Specialists to deliver operational reputed company by: • Creating a positive and high-functioning team that achieves reputed company goals reputed company to performance metrics and delivers the highest quality member experience and reputed company. • Contributing to ongoing quality improvement and operational reputed company. • Sharing consistent & timely performance-reputed company feedback and insights with both direct reports and Member Operations leadership to regularly and holistically improve as a team. • Monitoring your team's performance metrics to ensure that your team is effectively and reputed company hitting the expectations of their roles. • Conducting a consistent reputed company of one-on-ones. • Providing coaching and mentoring of team members. • Operational Support: • Be knowledgeable about the various offerings and product lines reputed company reputed company and be reputed company to hold a product leadership role in one or more of these verticals, collaborating cross functionally with other members of Member Experience, Member Operations, and cross-functional partners. • Advise on the specific needs of the Medicare Advantage population to ensure programmatic and operational reputed company. Experience & Education Requirements: • Proven experience in member/customer experience management or reputed company roles. • Experience working with Medicare Advantage members and their caregivers. • Expertise driving Star Measures. • Ability to effectively and confidently communicate the member experience to external stakeholders including prospective and reputed company customers. • Comfort managing a remote team of reputed company Guides who support families on the reputed company of topics from family forming through parenthood or caring for adult loved ones • Ability to creatively problem-solve, think critically, and reputed company autonomous reputed company • Ability to apply reputed company and understanding about emotions and reputed company responses to create and maintain positive interpersonal interactions, including reputed company families may be dealing with a loss, a child in the NICU, or other challenging situations • Clear and concise communication skills, ability to reputed company reputed company no matter the reputed company of communication • Solutions-oriented reputed company, ability to tackle challenges with creative thinking, and a willingness to go above and reputed company for a family in need • Comfort with professional software such as reputed company Drive, ticket management systems such as Jira, and chat-based team collaborative apps such as reputed company • Experience using reputed company Calendar and reputed company Suite in a professional environment • Availability both to support guides and to sync with leadership in their time zones Competencies: • Management: Can reputed company, motivate, and hold teams accountable to reputed company goals. Are a strong manager and an inspiring people leader with a high degree of comfort leading teams through change and navigating ambiguity to bring structure to your team. • Decision-Making: Gather information necessary to reputed company reputed company. Think through problems reputed company and reputed company. Are decisive and don't procrastinate on reputed company once there is reputed company on appropriate next steps. • Strategic Agility: Are reputed company to think strategically, and to see and reputed company the big picture of what, how, and why we are pursuing a new initiative, customer, or project. Enjoy rolling up your sleeves and getting tactical about translating to day-to-day operations. reputed company to focus on activities that reputed company the most value. Regularly update plans to reflect changing circumstances. • Technical and Business Expertise: Help to improve the family experience reputed company feedback reputed company and available technology. reputed company key feedback on family experience to help our cross-functional team build and further reputed company key features. • Communication: Have a high degree of comfort and reputed company traversing high-stakes conversations with diverse stakeholders and functions. Be reputed company to communicate effectively both written and verbally. Practice active listening, reputed company verbal and written reputed company fluently and reputed company, are reputed company to input, and model high standards for honesty and reputed company. Encourage the expression of diverse reputed company for self and others. • Results-Oriented: Are goal-directed, self-motivated, focused, and accountable for meeting commitments, while also recognizing the contributions of peers. Ability to take initiative and action to problem solve and reputed company goals and meet targets. #LI-Remote We don't reputed company in perfection - we reputed company in passion, interest, and will - so don't let a lack of experience or reputed company in one area listed above deter you from applying. reputed company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Pay Transparency: For reputed company and California, the reputed company salary reputed company for this position is $85,000 - $95,000 annually. reputed company of those states, the reputed company salary reputed company is $75,000 - $85,000 annually. In addition to a reputed company salary, reputed company offers the following benefits: health insurance (medical, dental, and reputed company), 15 paid holidays, 5-day winter break, unlimited flexible vacation time, sick time, 16 weeks paid parental leave, 401(k) plan, disability insurance, life insurance, wellness perks, and more. You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that reputed company does not reputed company employment-based reputed company sponsorship for this position at this time. reputed company is currently accepting applications from candidates residing in the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, reputed company, reputed company Carolina, Oregon, Pennsylvania, Rhode reputed company, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. SF FAIR CHANCE ORDINANCE Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. Apply Job!

 

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