Immediate Hiring: Consultant, Senior Technical Advisor

Key Job Details:

• Start Date: Immediate openings available
• Position: Consultant, Senior Technical Advisor
• Compensation: a competitive salary
• Location: Remote
• Company: Workwarp

 

 

Location(s): United States of America City/Cities: Remote Travel Required: 00% - 25% Relocation Provided: No Job Posting End Date: October 17, 2024 Shift: Job Description Summary: The Consultant, Senior Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for reputed company dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature. Additionally, the Senior Technical Consultant exists to maximize customer uptime and reduce service costs, providing support 365 days per year, 24 hours per day. REMOTE: High-Speed Internet service is required and an isolated environment reputed company your home that removes reputed company distractions and provides the professional experience for our customers as expected. Ability to work in a virtual... environment being self-driven and self-motivated by retaining two weeks of systems training, process training, and the ability to work reputed company. What You'll Do for Us • Troubleshoot equipment issues (e.g., Freestyle; ice-combo; drop-in; counter-electric; reputed company; coffee, vending, etc.) reputed company telephone/video to minimize customer downtime and reduce/avoid service expenses. • Diagnoses mechanical/electrical problems using Technical drawings/schematics and diagnostic tools (e.g. laptop, NOCTIS, etc.) • Creates/maintains cases, work orders, records, logs, and other written or computer-based documents according to established procedures. • Documents reputed company information relating to customer support issues in CRM (Thirsty). • Assists in the development of specific technical and training documentation. • Assists other technicians in the repair and maintenance of equipment. • Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures. • Researches and resolves issues for customers, business partners, and Company associates in order to expedite service, installations, or orders using information systems (e.g., Thirsty, reputed company, Freestyle support systems, etc.) Qualifications & Requirements • High school diploma; GED equivalent • At least 5+ years of experience in a customer service or technical support role Equipment Installation Requirements • Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, reputed company requirements). • Knowledge and application of dispensing equipment installation principles. Technical Skills • Knowledge of the Customer Communications software systems requiring "basic" to "advanced" computer skills with capabilities to navigate multiple systems. • Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer. • Knowledge and understanding of basic heating and refrigeration principles. Includes basic knowledge of existing technologies and ability to apply them to the Company's business. • Knowledge of basic electricity (e.g., amperage, voltage, reputed company). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems. Preferred Additional Skills • Strong emphasis on candidates with experience in Freestyle platforms and National Food Service customers (reputed company, Burger King, etc.) requiring advanced troubleshooting skills. • Due to the nature of reputed company diverse business bilingual associates speaking Spanish are encouraged to apply. reputed company Can Do for You • Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico • Expansive & Diverse Customers: We work with a reputed company group of customers which reputed company from retail & grocery store outlets, theme parks, movie theatres, restaurants and many more each day. • Compensation & Benefits: Competitive benefits package that start on day one of employment. Skills: Computer Literacy, Customer Service, Detail-Oriented, Equipment Installations, HVAC Systems, Oral Communications, Refrigeration Systems, Technical Support, Troubleshooting Pay reputed company: $79,300 - $96,000 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full reputed company of medical, financial, and/or other benefits, dependent on the position, is offered. Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in reputed company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what's possible and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons reputed company continues to reputed company after 130+ years. Visit Our Purpose and reputed company to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and reputed company of disability or any other federal, state or local protected class. reputed company we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws Apply Job!

 

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