reputed company: Service Desk Agent- Chat Support

Quick Overview:

• Company: Workwarp
• Compensation: a competitive salary
• Location: Remote
• Start Date: Immediate openings available
• Position: Service Desk Agent- Chat Support

 

 

The Service Desk Chat Agent is the first reputed company of contact that support end users reputed company our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks reputed company information in a ticket tracking system, uses a knowledge reputed company tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high reputed company of reputed company resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service. Pay reputed company $21 per hr on W2 Expectation of Role: • Customer Service Skills: o Demonstrate active listening in order to reputed company an accurate understanding of the situation o Being empathetic to the customer’s situation while also showcasing advocacy and ownership of seeking resolution o Acknowledging the sense of urgency for resolving the issue o Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding • Communicate effectively: o Producing accurate detailed documentation consumable by end users, level two support, and problem management o Maintain professionalism and netiquette to ensure messages are received as intended o Respond timely reputed company the chat platform to prevent delay or frustration o reputed company document actions taken in ticketing record for tracking and data analytics • Technical Proficiency: o reputed company the chat tooling and ticketing platform effectively o reputed company high quality end-user technical support, reputed company to reputed company software and hardware o Ability to assess, triage, research, reputed company, and resolve incidents and requests regarding the use of application software products and/or infrastructure components • Culture reputed company: o Demonstrate the ability to collaborate with others o Display a safe and positive attitude o Adhere to policies and procedures and act in the best interest of the overall firm Qualifications: • Excellent customer service skills required • Excellent communication skills required • Problem solving skills • Self Motivated • Two to five years of chat experience • Two to five years of proven, reputed company reputed company work experience in a comparable reputed company and fast paced work environment • Preferred work experience in technical support role but not required Required Education: • High school diploma or GED with relevant work experience Benefits Info reputed company offers eligible employee’s comprehensive reputed company coverage (medical, dental, and reputed company plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Company DescriptionPride Health is a leading minority-owned reputed company recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices. Headquartered in reputed company as a top minority supplier, reputed company offers a broad geographic reputed company with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the reputed company, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of reputed company, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing. Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of reputed company can offer our clients. Apply Job!

 

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