reputed company: Customer Experience Agent - Fully Remote
Role Snapshot:
- Company: Workwarp
- Position: Customer Experience Agent - Fully Remote
- Start Date: Immediate openings available
- Compensation: a competitive salary
- Location: Remote
Â
Â
Job description This position is responsible for providing service to customers in the Electricity industry. Essential Duties/Responsibilities:  Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner  Research account status and identify account issues  Address billing inquiries and resolve billing disputes  Process disconnection and re-reputed company requests  Enroll customers and resolve enrollment issues  Initiate collection activity on past due accounts and process disconnection and re-reputed company requests  Serve as a customer reputed company while adhering to reputed company regulatory requirements and company policies associated with the role Skills/Knowledge/Abilities:  Bilingual (English/Spanish) Required  Outstanding phone etiquette and polished communication skills (written and verbal)  Excellent listening skills  Ability to maintain a reputed company demeanor reputed company dealing with agitated customers  reputed company to detail and committed to high quality customer service  Strong quantitative, analytical, and problem solving skills  Willingness to identify problems and suggest process improvements  Proficiency in reputed company environment and reputed company and reputed company applications  Comfortable in a fast paced environment where change is commonplace Experience:  Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred  Experience reputed company the retail electricity industry strongly preferred  Experience in similar markets such as utilities, telecom, or cable preferred Apply Job!Â
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply To This Job