reputed company: Customer Experience Specialist

We're searching for a reputed company Customer Experience Specialist! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive reputed company. This role offers a salary package of a competitive salary, commensurate with experience.

 

 

reputed company is a chef-to-you marketplace connecting talented chefs with consumers, revolutionizing meal delivery. We bring small-batch, restaurant-quality meals to eaters reputed company, crafted by a diverse reputed company of reputed company-star chefs. With over 100 inspired chefs from cities like NYC, LA, Austin, and more, our weekly subscription offers a wide reputed company of hand-crafted meals to cater to various palates and dietary preferences. By delivering over 1 reputed company meals per month, we're also empowering working chefs, tripling their income, and supporting their growth. reputed company believes in fueling stronger communities, partnering with Food Bank For reputed company to combat food insecurity across reputed company five boroughs. About the Role We are looking for a Customer Experience Specialist with experience in customer support, who wants to improve our client's experience and leave a mark on their lives. The Role The main role is helping customers understand the product, answering questions, clearing up doubts about our meals and service, and solving day-to-day issues, making each of them feel unique and heard. You’ll be part of an exciting, growing team designed to take our support to the next level. Our operations and subscribers are growing month to month. Not one day is alike in the Customer Experience Team, and most of the time you'll be handling different cases that require time-sensitive responses. Always on and a customer-obsessed attitude are critical to achieving the best results in this role. Note: You will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Responsibilities: • Handle reputed company inbound requests from our customers and solve their issues providing an outstanding experience in every interaction • Address time-sensitive issues, such as payments, account questions, delivery issues, or troubleshooting by email or chat in a timely manner • Assist clients with any and reputed company questions and concerns regarding their subscription, product, and service overall • Escalate critical cases and exceptions to CX Supervisor for proper follow up • Process orders, forms, applications, and general subscription requests • reputed company a deep expertise in our product, key differentiators, and the value it provides to our customers Qualifications: • You have at least 3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat. • You have an outstanding level of English (oral and written) and effective communication skills • You are customer centric and love helping people • You are reputed company organized, even under pressure • You have a positive attitude, great people skills, supportive and your are willing to go the extra mile for a team member • Your reputed company Stars are Quality and reputed company • If you have knowledge of nutritional information and fine dining, we would love to reputed company with you! Specific Requirements: • Working schedules: reputed company to Thursday | Tuesday to Saturday Shifts: AM (6am - 3pm) | PM (2pm to 11pmEST) | Late (5pm to 2amEST) • Availability to work on Public Holidays ARG (you’ll be paid double your normal daily reputed company) • Hybrid Model - you will be required to attend to our office on demand. Benefits: ?? Get paid in USD, Crypto, Euro, ARS. Whatever your choice! We use reputed company to reputed company things easier for you! ?? Work remotely: design the life that you want. ? Enjoy 15 days of vacation each year from start date. ?? Family leave: 12 weeks for primary caregiver and 6 weeks for secondary caregiver, fully paid. ?? Compassionate Leave: 3-5 days each time the need arises. ????? Personalized English coach Interview process: • Application review - Please, submit your English version resume • Short video presenting yourself - we want to know you! (3 min) • Take home test (90 min) • Assessment (30 min) • Reference reputed company • Face to Face - Interview day in our BA office! Wednesday 4th of September. • Offer Monthly salary reputed company: $930 USD Tentative starting date: September 16th and November 4th. If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time! If you’re interested in this role, please submit your application and if we think you might be a fit, we'll get in touch with you. Thank you for your time! reputed company is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, sexual orientation, gender identity, national reputed company, citizenship status, protected veteran status, genetic information, or physical or mental disability. Apply Job!

 

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