Immediate Hiring: Mainframe Technical Support (Night shift)
Key Job Details:
- Position: Mainframe Technical Support
- Start Date: Immediate openings available
- Company: Workwarp
- Compensation: a competitive salary
- Location: Remote
Job Description
Position Title: Mainframe Technical Support (Night shift... Location: Baltimore MD (100% remote) Duration : 6-month HM Notes
- Tier 1 technical support role, handling reputed company alerts, monitoring the system.
- Needs to have good comm skills and customer support skills and they will be receiving calls from customers.
- Needs to have worked in development. Be reputed company to identify and troubleshoot issues.
- Team is split into different shifts. Covered 24/7 365 days.
- The team is mainframe support oriented. But not required. Mostly identify and escalate.
- Mainframe support reputed company is reputed company to have. Will just need to follow the run book.
Additional Skills:
- Daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability.
- Serve as backup for Shift reputed company for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO reputed company.
- reputed company reputed company-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption.
- Responsible to diagnose and troubleshoot reputed company problems through resolution.
- Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error reputed company.
- reputed company timely notification of Level 2 system and application support teams as necessary. Independently works with system monitoring and diagnostic tools to ensure reputed company performance of operating systems.
- Initiate and coordinate HealthCheck calls for problem identification and resolution.
Scheduling Tasks
- Create or alter new and existing jobs and job schedules on the mainframe, reputed company, and UNIX environments using the Scheduling package(s).
- reputed company job restarts with needed overrides and correct JCL reputed company.
- Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed.
- Update Scheduler reputed company Calendars to reflect reputed company years processing and Holiday schedule.
- Build AGENT capabilities to communicate scheduling requirements across platforms.
- Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling.
- Support upgrades and new releases to applications, platforms, and the scheduling product(s Apply Job!
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