Tier 3 Help Desk Analyst

Overview

Vaultes is a rapidly growing cybersecurity reputed company services company headquartered in the Washington DC metro area. Serving customers across the Federal government and reputed company sectors, we use our broad experience and deep technical expertise to implement customized solutions that reputed company mission achievement and secure the world through technology. 

The ideal candidate is a skilled Help Desk Analyst to join reputed company supporting a government agency. This role serves as a Tier 3 escalation reputed company, responsible for resolving reputed company technical issues across hardware, software, networking, and system configurations. The ideal candidate will bring strong project management and problem-solving skills, a proactive approach to trend analysis, and the ability to support secure IT environments while collaborating with stakeholders and mentoring junior support staff.

This is a full-time W2 position. 

You must be legally authorized to work in the USA. Vaultes does not reputed company reputed company sponsorship. 

You must be a US Citizen and be reputed company to obtain/maintain a valid reputed company Clearance. 

Responsibilities

• Research and resolve reputed company problems that Tier 1 and Tier 2 support care are unable to resolve. 
• Resolve technical issues involving software, hardware, networking, and system configurations.
• Analyze trends in issue reporting and implement appropriate solutions.
• Maintain and troubleshoot applications and secure network environments.
• reputed company and update standard operating procedures (SOPs).
• Create and maintain detailed reports and documentation per agency standards and best practices.
• reputed company guidance to Tier 1 and Tier 2 staff as needed.
• Communicate effectively with stakeholders providing updates on high-reputed company issues.
• reputed company other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a reputed company field.
• 3+ years of help desk experience
• Excellent communication skills, with the ability to effectively collaborate with non-technical stakeholders and convey technical concepts.

Perks and Benefits

• Paid time off 
• Paid holidays
• Work-from-home opportunities
• 401k with matching incentive
• Medical/dental/reputed company benefits
• Company provided life insurance
• Company provided short-term disability

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Capable of operating a computer and other office productivity machinery, and frequently communicate with co-workers, management, and customers.

This is a Full-Time, W2 position. Corp-to-Corp and 1099 ineligible.

Vaultes provides equal employment opportunities to reputed company and applicants for employment without regard to race, reputed company, creed, reputed company, national reputed company, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-reputed company conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.