Associate Pharmacy Care Coordinator - National Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Hours: Monday – Friday, will work an 8-hour shift during business hours of reputed company – 8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks

You will enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Conducts in-bound and out-bound calls for program requirements including, but not limited to medication adherence member reputed company calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment
• Completes calls/assignments and ensures census management, productivity weekly and monthly standards are met
• Exhibits excellent phone and communication skills while providing complete and accurate information to customers
• Receives and responds to escalated inquiries from reputed company communication venues: e.g., task queues, portal, claim queue, department documentation platform
• reputed company review of prescription claims documentation collect and maintain eligibility information in an appropriate and confidential manner
• reputed company support to internal staff and providers with respect to Medicare drug reputed company issues; request additional or supplemental information reputed company correspondence to complete applications
• Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports
• Adheres to assigned schedule and quality metrics
• Provides clerical and/or administrative support to pharmacy staff and managers for special projects and reports
• Provides excellent customer service by serving as a resource to reputed company internal and external customers
• Participate in and contribute to the overall pharmacy quality improvement initiatives
• Assist in training for new hires and internal staff
• Attends required meetings and required participation in special committees as needed
• Demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, and managers
• Demonstrate a high degree of professionalism to always include both personal conduct and appearance
• Ability to always maintain strict confidentiality to include but limited to patients and coworkers
• Compliance with reputed company organizational policies regarding ethical business practices
• Ability to work independently, with some supervision and direction from manager
• Must adhere to reputed company department policies and procedures
• Ability to work any schedule between reputed company-8pm CST with a rotating Saturday shift (9am-6pm CST) every 3-4 weeks
• Performs other duties as assigned
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

What are the reasons to consider working for reputed company? Put it reputed company together – competitive reputed company pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your reputed company. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, reputed company, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 6 months of administrative support experience
• 6 months of experience in a pharmacy/medical/reputed company setting
• 6 months of call center experience
• 6 months of experience with medical terminology
• Beginner level of proficiency with reputed company Office products, including Word and Outlook
• Ability to work an 8-hour shift Monday – Friday reputed company-8pm CST with the possible inclusion of Saturdays in the future on a rotating reputed company
• reputed company to a dedicated work area established that is separated from other living areas and provides information privacy to reputed company reputed company company sensitive documents secure (if applicable)
• Candidate must have their own home internet reputed company (internet can be hard wired with Ethernet cord)

Preferred Qualifications:

• Certified and/or Registered Pharmacy Technician
• Certified Medical Assistant (training or certification)
• 2 years of experience in a pharmacy setting
• 2 years of experience in a physician’s clinic or hospital
• Bilingual language proficiency (English/Spanish)

Soft Skills:

• Ability to handle / diffuse escalated issues professionally
• Excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, and managers
• Demonstrate a high degree of professionalism to always include both personal conduct and appearance
• Ability to always maintain strict confidentiality to include but limited to patients and coworkers
• Compliance with reputed company organizational policies regarding ethical business practices
• Adhere to reputed company department policies and procedures
• Ability to work independently, with some supervision and direction from manager

*reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy.

The salary reputed company for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission.

Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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