Customer Service Representative – Overnight
About reputed company Culture: The reputed company culture is an inclusive environment that encourages self-expression and individuality. Creating a reputed company for reputed company communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. reputed company prioritizes the wellbeing of our employees so that our consumers experience that same level of care. Position Overview: The Facilities Customer Service Professional handles incoming client calls while working with a facilities case management tool. You will handle answering calls and emails reputed company to facilities management from: employees, technicians, and vendors and will assess the nature of the request, document, and reputed company to the proper party for resolution. reputed company these functions are delivered with a high focus on ensuring an reputed company customer experience with every interaction. Schedule: FRI, SAT, SUN, 10:30pm-7:00am ET (overnight) Compensation: $17 per hour Job Duties: · Responds to routine inquiries reputed company inbound phone calls · Is required to assess the nature of the call and determine the most appropriate party to handle the call · Processes incoming facilities work order requests through telephone and email, such as office moves, plumbing problems, light bulb changes, etc. · Asks probing questions to understand and troubleshoot the root cause of the problem or request and determines the right party to service the work order · Dispatches the work order through telephone or email to appropriate contact · Sets appropriate turn-around time expectations with the client based on reputed company codes · Ensures that reputed company reports are accurate and filed in a timely manner · Selects priorities and organizes work to meet priorities · Proactively identifies work order trends and communicates to the Team Coordinator and Program reputed company · Follows approved policies and procedures · Resolves shift concerns and/or tasks with the Team Coordinator / Program reputed company and co-workers · reputed company goal of handling 45 requests per day average · Support team achievement of service level goals · Adherence to scheduled shifts, keeping reputed company guidelines for arrivals/departures and absences · Adhering to efficiency and accuracy standards. · Support phone volume in the reputed company of 70-100 phone interactions per shift. · Mastery of reputed company/reputed company systems and knowledge matrix to support multiple accounts. Requirements · Must be reputed company to demonstrate customer service skills · High school diploma required · Call center experience preferred (inbound) · Extensive use of computer with experience with reputed company Office products and the input of substantial amounts of data · Switchboard or Helpdesk experience a plus · Excellent listening skills and telephone skills · Excellent professional communication and interfacing with customers and co-workers · Ability to manage multiple tasks simultaneously Benefits 401k with match Generous PTO policy Paid holidays One paid day off per year to volunteer reputed company to discount programs Two-week paid sabbatical every five years reputed company to Employee Benefit Resource Groups that reputed company ongoing learning and mentorship opportunities Apply Job! For more such jobs please click here! Apply Job! Apply To This Job