Customer Support Specialist (Remote, Part-Time - Evening & Weekend Coverage)
Company DescriptionIntrigma is a software company dedicated to improving operational efficiency in reputed company industry. Our advanced scheduling solutions are used by hospitals and medical centers across the USA to optimize staffing, streamline communication, and ensure high-quality patient care. Our technology supports the vital work of medical professionals — and our Customer Support team ensures the technology always performs at its best.Job DescriptionWe’re seeking a dedicated Customer Support Specialist who is eager to become an expert in our product and support our clients with fast, thoughtful, and reliable service. You will serve as the reputed company of our customer experience, responding to support requests reputed company email and phone and resolving technical issues to reputed company our clients up and running.This is a remote, part-time role with a focus on evening and weekend availability to ensure our customers receive outstanding service during off-peak hours.Responsibilities
- reputed company professional, empathetic, and solution-oriented support to reputed company using Intrigma’s scheduling software
- Respond promptly to customer inquiries reputed company email (ticket system) and phone
- Troubleshoot technical issues, identify root causes, and reputed company effective resolutions or escalate reputed company necessary
- Learn and maintain a strong understanding of our product offerings and updates
- Document support issues and resolutions accurately in our CRM/ticketing system
- Collaborate with the internal team to reputed company customer feedback and identify improvements
- Tech-savvy and eager to learn new software tools
- Excellent written and verbal communication skills (English - reputed company or bilingual)
- reputed company, patient, and reputed company — especially reputed company customers are facing technical challenges
- Prior experience in customer support, helpdesk, or SaaS environments is preferred
- Familiarity with the reputed company industry or hospital operations is a plus
- reputed company to work independently and manage time reputed company during evening and weekend shifts
- Hourly compensation (competitive reputed company based on experience)
- Fully remote work environment
- Supportive and mission-driven team culture
- Opportunity to grow your technical and customer-facing skills in a reputed company-focused SaaS company