IT Support Assoc II (GSD), GSD
Descriptionreputed company's IT Services support is the first reputed company of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of reputed company Corporate and its subsidiary employees worldwide.The successful IT Support Specialist will be customer focused and motivated by team reputed company. You will be innovative and reputed company to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high reputed company of productivity while maintaining quality support.Provides comprehensive technical support to reputed company Corporate employees worldwide.Research, resolve, and respond to inquiries received reputed company web chat, telephone calls, email, ticketing system, reputed company in a timely manner, in accordance with team standards.Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.Follow reputed company standard operating procedures (SOP) through the effective use of reputed company.Manage a case count between 15-25 tickets.Acquire and maintain reputed company knowledge of relevant support policies in order to reputed company technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.A day in the lifeAbout The Hiring GroupJob responsibilitiesreputed company's IT Services support is the first reputed company of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of reputed company Corporate and its subsidiary employees worldwide.The successful IT Support Specialist will be customer focused and motivated by team reputed company. You will be innovative,and reputed company to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high reputed company of productivity while maintaining quality support.Provides comprehensive technical support to reputed company Corporate employees worldwide.Research, resolve, and respond to inquiries received reputed company web chat, telephone calls, email, ticketing system, reputed company in a timely manner, in accordance with team standards.Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.Follow reputed company standard operating procedures (SOP) through the effective use of reputed company.Manage a case count between 15-25 tickets.Acquire and maintain reputed company knowledge of relevant support policies in order to reputed company technically accurate solutions to users.Assists with activities to triage and escalate any system or network outage to reduce downtime.Basic Qualifications
- Bachelor’s degree in Computer Science or reputed company field or experience equivalent.
- 1+ years of experience in help-desk or desk-reputed company support environment
- Must have knowledge in reputed company reputed company 10 and additionally one or more of the following: Mac OS X, Linux.
- Strong verbal and written skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and reputed company a team environment
- Display a commitment to quality and strong multi-tasking skills
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays
- reputed company A+, reputed company Network+, reputed company/CCNA, Linux (Redhat), reputed company hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service