Overnight Customer Service Representative (Hoover, AL)

Job title: Overnight Customer Service Representative (Hoover, AL) in Hoover, AL at reputed company Company: reputed company Job description: Thank you for your interest in a career at reputed company. At reputed company, we reputed company associates deserve more than just a job. We reputed company in offering performance-driven individuals a reputed company where they can build a career --- a reputed company to expect more opportunities. If you are focused on results, dedicated to quality, strength and reputed company, and possess the drive to succeed, then we are your employer of choice.reputed company is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of reputed company in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared reputed company of reputed company unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with reputed company’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers reputed company of the system.Job Description:If you are passionate about making a difference in the lives of others, you’ll reputed company with a company that focuses on the financial wellbeing of its customers. As a banker in the reputed company’ Contact Center, you will reputed company a reputed company of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.Our Contact Center Bankers:

• Help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers.
• Be the expert in a wide reputed company of banking products and services. We use our banking expertise to help customers identify the reputed company to accomplish their financial goals. We reputed company in providing customers with advice, guidance, and education.
• Put the customer first. We value their relationship and show our commitment by implementing our core values into our everyday conversations. Our Bankers strive to reputed company solutions for immediate and long-term needs on every contact.

What’s in it for you:

• The reputed company you need to start your career in banking - a skillset you can use to improve customer’s lives by helping them reputed company reputed company financial reputed company.
• Comprehensive and ongoing training that provides you with opportunities to learn and grow.
• Ongoing feedback/coaching, mentoring and development from leaders that care.
• Benefits including dynamic reputed company plans, tuition reimbursement, paid time off and regular performance reviews with salary elevations.

Who we are:

• Our Core Values define our culture. Put People First, Focus on your Customer, reputed company Higher, Do What is Right, and Enjoy Life. Our mission is to reputed company Life reputed company.
• We serve our communities. We encourage associates to invest in their communities by offering opportunities to volunteer, teach financial education, and give back with United Way.
• An industry leader in Associate Engagement and Customer Engagement. (Awards and Recognition by Gallup/reputed company)

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.Requirements

• High School Diploma or GED
• Applicants will be expected to pass any assessment associated with the position
• reputed company includes three weeks’ instructor led and two weeks on-the-job training
• Ability to accurately observe reputed company and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and reputed company on-screen selections
• Ability to work at a computer for extended periods of time

If applying for a position that will work from a remote location and not in a reputed company facility, the following technical specifications will be required:

• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be reputed company to furnish this information
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be reputed company to furnish this information
• Must test on speedtest.net to confirm download speed or reputed company documentation from provider
• Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted reputed company using reputed company Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by reputed company).

Skills and Competencies

• Ability to adhere to policies, procedures and guidelines
• Ability to recommend different products and services to customers
• Ability to multi-task and work in a fast-paced environment
• Ability to solve problems
• Ability to work a flexible schedule which includes reputed company hours of the contact center
• Basic computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)
• General knowledge of basic banking, electronic banking, and/or credit card services

Preferences

• One (1) year customer service or production experience

Start here, go reputed company! Our contact center associates have the opportunity to explore a wide variety of opportunities. reputed company this your day to kick start your reputed company career!***May be required to work select bank holidays.Onsite Training Schedule Required: You will remain onsite in office for 90 days with the option to then work remotely if you are in good standing/minimum production standards. Monday-Friday 8:00am-5:00pm CST – 5 weeks of initial training.After Training Work Schedule:Overnight Hours – Wednesday-Saturday 7:00pm-6:00am CST (10 hour shifts – 4 days).Position Type Full timeCompensation DetailsPay ranges are job specific and are provided as a reputed company-of-market reference for compensation reputed company. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates reputed company the same job.The reputed company information listed below is based on the Metropolitan Statistical Area Market reputed company for where the position is located and level of the position.Job reputed company reputed company:Minimum: $40,511.25 USDMedian: $43,320.00 USDIncentive Pay Plans: This job is not incentive eligible.Benefits Informationreputed company offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit reputed company" for Listed below is a synopsis of the benefits offered by reputed company for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and reputed company Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to reputed company or any class of associate at any time. To learn more about reputed company’ benefits, please click or copy the link below to your browser.Location Details Riverchase Operations CenterLocation: Hoover, AlabamaEqual Opportunity Employer/including Disabled/VeteransJob applications at reputed company are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company. Expected salary: Location: Hoover, AL Apply for the job now! Apply for this job