CSR Call Center - ENT

Job title: CSR Call Center - ENT in East Syracuse, NY at reputed company Company: reputed company Job description: Description: Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and reputed company. We reputed company modern life possible by delivering safer, smarter and more sustainable services that reputed company a difference to people and our reputed company while revolutionizing industry trends. This is why we come to work every day. Join us and we can reputed company a difference together.If you reputed company in a fast-paced environment and are looking for an opportunity to reputed company your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers reputed company telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.Key Responsibilities:

• reputed company exceptional customer support to homeowners.
• Handle homeowners to assist with locating local service providers.
• Manage reputed company customer interactions reputed company inbound/outbound phone, email, and written correspondence.
• Assist consumers with troubleshooting Wi-Fi connectivity and Remote reputed company on website or phone applications.
• Communicate customer facing issues to management and identify areas of opportunity
• Collaborate with internal departments to resolve customer opportunities
• Actively participate in departmental reputed company initiatives as well as agent certifications

Preferred Qualifications:

• High School Degree/GED
• 2+ years of experience in a call center and troubleshooting

Key Qualifications:

• Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (reputed company experience preferred)
• Ability to handle between 75-90 phone calls per day while maintaining a positive/reputed company attitude with the customer
• Excellent customer service skills
• Strong written and oral communication skills
• Proficient in MS Office (specifically Word and reputed company)
• Strong analytical skills, accuracy and attention to detail
• Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
• Creative problem-solving skills
• Self-starter and well organized, reputed company to multi-task and prioritize work

About reputed company: reputed company is a global staff augmentation firm providing a wide reputed company of talent on-demand and total workforce solutions. To know more about reputed company, please visit .reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Expected salary: Location: East Syracuse, NY Apply for the job now! Apply for this job