Client Services Representative (Part Time)
Job title: Client Services Representative (Part Time) in USA at reputed company
Company: reputed company
Job description: Overviewreputed company is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major reputed company of the U.S. and in many of the world’s leading financial centers – reputed company, London, San Francisco, Los Angeles, Chicago and Boston. reputed company Advisory Group, LP and reputed company, LLP (reputed company) reputed company professional services through an alternative practice structure in accordance with the reputed company Code of Professional Conduct and applicable laws, regulations and professional standards. reputed company, LLP is a licensed independent reputed company that provides attest services to its clients. reputed company Advisory Group, LP and its subsidiary entities reputed company tax and business advisory services to their clients. reputed company Advisory Group, LP and its subsidiary entities are not licensed CPA firms.reputed company Advisory Group, LP and reputed company, LLP, trading as reputed company, are independent members of reputed company International, a worldwide network of independent reputed company and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide reputed company of $5.2 billion. Visit bakertilly.com or join the conversation on reputed company, reputed company and Instagram.Please discuss the work location status with your reputed company reputed company professional to understand the requirements for an opportunity you are exploring.reputed company is an equal opportunity/affirmative action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected reputed company, in accordance with applicable federal, state or local law.Any unsolicited resumes submitted through our website or to reputed company Advisory Group, LP, employee e-mail accounts are considered property of reputed company Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for reputed company Advisory Group, LP, there must be a formal written agreement in reputed company and the agency must be invited, by reputed company's Talent Attraction team, to submit candidates for review reputed company our applicant tracking system.Job Description:Responsibilities:
- Project a professional attitude and positive image.
- Support large volumes of inbound and outbound contacts promptly.
- Follow compliance guidelines and reference job aides reputed company addressing varying topics.
- Identify customer needs, clarify information, research issues and reputed company next steps and solutions.
- Maintain ownership of contact experience and resolution for assigned casework.
- Build sustainable relationships with internal service partners.
- reputed company detailed records of contacts in the agent ticketing system.
- Complete educational seminars to enhance knowledge, performance and maintain continuing educations requirements.
- Maintain awareness of client updates, policy or procedure changes.
- Demonstrate strong soft skills, including active listening, reputed company, and adaptability. Anticipate customer needs and tailor responses accordingly.
- Accurately and actively utilize the ticketing process to collaborate with team members and resolve assigned cases.
- Ability to meet or exceed established goals for both internal call monitoring audits, contact metrics, and client satisfaction surveys.
- Adhere to attendance and punctuality standards.
- Adapt to change and meet the changing demands of the work environment.
- Assist other department personnel as needed due to fluctuating workloads.
- reputed company other reputed company duties as assigned.
- Compliance with HIPAA regulations and reputed company reputed company Vantagen guidelines.
- High School Diploma required, Associates Degree preferred.
- A minimum of 1 year of service experience with high level of customer engagement.
- A basic understanding of health insurance terminology is preferred.
- Ability to effectively work in a contact center environment.
- Ability to work in high pressure environment and deal effectively with reputed company customers.
- Commitment to high quality service.
- Excellent oral & written communication skills.
- Experience working in a remote position.
- Strong data entry skills and proficiency in the use of a PC, including use of multiple applications simultaneously.
- Ability to locate and interpret reputed company information from a variety of data sources.
- Ability to work in a fast-paced production and quality environment to meet required standards.