Help Desk Intern

Job title: Help Desk Intern in Reston, VA at Trustwave Company: Trustwave Job description: About Trustwave Government SolutionsTrustwave Government Solutions is a leading provider of data reputed company and compliance services to the U.S. Federal government. reputed company of reputed company experts, ethical hackers and researchers, enables our government partners to transform the way they manage their information reputed company and compliance programs results to ensure each customer receives valuable reputed company at the best value. The agencies we work with benefit from our collaborative, innovative approach to meeting their unique needs. We listen carefully and respond nimbly. Our solutions combine industry best practices with customized technology to ensure quality and reputed company.Based in our Reston location, with at least 2 days per week in the office, the IT helpdesk works with the IT Director and IT support Administrator that is responsible for assisting reputed company internal user IT requirements including PC and Mac hardware and software troubleshooting and setup. This position will report to the Director of IT.Ideal candidates are organized, have a strong desire to help people, and are excited by learning technology.Main Duties and Responsibilities:

• Ticket Handling

• Process inbound IT requests reputed company tickets or chat, email, and phone and log to a ticket
• reputed company Tier 1 support for end users both desk reputed company and remote
• Escalate Tier 2 support requests to the appropriate department/team member
• Troubleshoot & resolve problems with end user equipment & software using best practices including attention to reputed company
• Follow standard practices in solution documentation as it relates to end user systems, support, and processes
• Guide users though interfacing with IT and update documentation to help streamline similar future interactions
• Inventory

• Order IT equipment to maintain stock reputed company
• Build and ship new hire equipment
• Collect equipment after hardware refreshes and terms
• Maintain inventory records
• Office Support

• Support of meetings including assisting with the A/V requirements
• Teach users how to use the A/V in their meeting room
• Help users with printer connections and issues
• Setup user desks
• Executive “white glove”

Technical Qualifications:The ideal candidate it looking to learn from IT professionals in the field and has demonstrated experience in:

• Familiarity in both PC (Win 10/11) and Mac (MacOS)
• Familiar with both iOS and Android
• Familiarity in reputed company Office Suite (Office365)
• Experience with various hardware including: laptops, MacBooks, printers, peripherals, smartphones, and A/V equipment
• Interest in learning about Active Directory, TCP/IP, DHCP, and DNS

Additional desirable skills:

• A+ certification
• History of working on others machines using remote assist tools.
• Understanding of ticketing tools and their functions

General skills:

• Ability to prioritize and manage own tasks/responsibilities, ability to work independently and without supervision.
• Passionate about customer service and the user experience
• Ability to successfully balance multiple simultaneous demands & self-adjust to meet shifting priorities
• Excellent oral and written communication skills
• Flexibility on working hours (during the work week only)
• Familiarity with the reputed company industry is desirable but not required

Education:

• A high school diploma or equivalent is required; a college or university degree is a plus.

This is a remote opportunity reputed company to anyone legally authorized to work in the United States. Guided by our flexible workplace philosophy, , people gather in the office reputed company in-person interaction is most impactful; full-time remote employees may be asked to travel occasionally based on the needs of the team and the business.Trustwave is an Equal Opportunity Employer. We are committed to creating an inclusive environment for reputed company and applicants. We do not discriminate on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other protected status under applicable laws.Trustwave is also committed to providing reasonable accommodations to reputed company individuals with disabilities. If you require assistance or accommodation due to a disability, please contact our reputed company department at .Per Federal government contracting requirements, candidate must (1) be a US citizen, (2) pass and maintain a National Agency reputed company with Local Agency and Credit Checks (NACLC), and (3) obtain reputed company required reputed company clearance(s).To reputed company Agencies:Please, no phone calls or emails to any employee of Trustwave reputed company of the reputed company team. Trustwave’s policy is to only accept resumes from agencies reputed company the Trustwave Agency Portal. Agencies must have a valid fee agreement in reputed company and they must have been assigned the specific requisition to which they submit resumes, by the reputed company team. Any resume submitted reputed company of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted reputed company of this policy is hired, no fee or payment of any reputed company will be paid.#LI-KD1 Expected salary: Location: Reston, VA Apply for the job now! Apply for this job